Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $57,000.00
Work Schedule
Standard Hours
Benefits
Generous Paid Time Off
Travel perks
Health programs
Employee financial wellness services
National/international award nights
Group benefits
insurance
Employee assistance program
Rrsp matching
Tuition Reimbursement
Employee share plan
Global career opportunities
Job Description
Flight Centre Management (FCM) is a renowned global corporate travel management company that specializes in managing comprehensive travel programs for medium to large enterprises. Established in 2004 and backed by the global strength of Flight Centre Travel Group (FCTG), FCM operates in over 97 countries with global headquarters in London, Brisbane, Singapore, and New York. It has earned a prestigious reputation in the industry, having been named the World's Best Travel Management Company for eight consecutive years by the World Travel Awards. FCM is dedicated to delivering tailored travel services by blending local expertise with global experience, ensuring an exceptional... Show More
Job Requirements
- Bi-lingual in French and English
- Minimum 2 years experience in corporate travel management
- Knowledge of Sabre GDS
- OPC/TICO Certification or willingness to obtain within 30 days
- Ability to handle complex travel itineraries and ticketing
- Excellent communication and customer service skills
- Ability to work independently and manage multiple tasks
- Strong decision-making and problem-solving skills
Job Qualifications
- Bi-lingual in French and English required
- 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of Canadian business travelers
- In-depth familiarity with current Sabre GDS for fare calculations, itinerary management, and ticket issuance
- OPC/TICO certification or ability to complete within 30 days of employment
- Previous exposure to quality control processes to ensure accuracy and compliance of travel bookings
- Proficiency in ticketing procedures and scripting, with ability to handle complex itinerary changes and exchanges for both international and domestic travel
- Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records to meet client requirements
- Polished and professional demeanor when interacting with clients and colleagues
- Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality
- Ability to make quick and effective decisions to resolve travel-related issues promptly
- Excellent communication skills to keep clients informed and reassured
- Deep commitment to delivering exceptional customer service with focus on client satisfaction
- Comfortable and proficient in using travel booking systems and various communication tools
- Strong technical aptitude with ability to troubleshoot and adapt to new technologies
- Self-motivated with ability to work independently and manage tasks successfully
Job Duties
- Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel, considering Canadian-specific travel requirements
- Build rapport and develop a relationship with Canadian business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
- Ensure accurate and timely completion of reservations while meeting travelers' needs
- Execute all responsibilities within company guidelines for customer service, documentation of Passenger Name Records and profiles, ticketing, invoicing, and maintaining accuracy throughout
- Comprehend and strictly comply with Canadian travel policies ensuring adherence to regulations and guidelines specific to the Canadian market
- Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements
- Deliver consultative support and exceptional customer service throughout the booking process
- Keep clients informed about all necessary travel documents and health requirements for their destinations
- Handle ticketing, Phase IVs, and exchanges/changes involving complex international fares proficiently
- Manage rerouting and exchange processes expertly, ensuring minimal disruption to travel plans
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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