Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
On-call
Benefits
Relocation assistance
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid holidays
Health savings account
401(k) Plan
On-site fitness center
Tuition Assistance
Job Description
Duncan Aviation is the largest family-owned maintenance, repair, and overhaul (MRO) facility in the world, specializing in providing complete nose-to-tail services for business aircraft. With an emphasis on quality, precision, and excellent customer care, Duncan Aviation combines the latest technology with the expertise of a skilled workforce to deliver exceptional aviation services. The company culture is deeply rooted in valuing individual experiences and diverse perspectives, proudly positioning itself as a Veteran-Friendly Employer dedicated to inclusivity. Duncan Aviation supports individuals from all backgrounds, nationalities, disability statuses, and military service, fostering an environment where diversity thrives and everyone has an equal opportunity... Show More
Job Requirements
- Must have a valid driver’s license and an acceptable driving record
- Regularly scheduled attendance required
- Ability to read small print, perform repetitive motion tasks, stand, bend, stoop, sit
- Proficient typing and data entry skills
- Tolerate working in noisy environments
- Customer focus, decision quality, integrity and trust
- Learning on the fly, peer relationships, problem solving
- Drive for results and communication
- Approachability, conflict management, composure, timely decision making
- Informing, interpersonal savvy, listening, organizing, priority setting
Job Qualifications
- High school graduate or equivalent
- Minimum one year customer service experience with direct customer contact and multi-line phone experience
- Proficiency in general computer usage and Microsoft software (Word, Excel, Project)
- Effective communication and interpersonal skills
- Ability to multitask and prioritize
- Valid driver’s license and clean driving record
- Knowledge of customer focus, problem solving, decision making, and conflict management techniques
- Ability to work under pressure and maintain composure
- Organizational skills and attention to detail
Job Duties
- Greet employees, customers, vendors, visitors, and the general public professionally and serve as company liaison in promoting a positive company image
- Assist customers and project managers with travel arrangements, including hotel, rental car, catering, and restaurant reservations
- Promote FBO services and fuel supplier programs while ensuring availability of ramp resources and services
- Prepare invoices, bills, process payments for company services, and coordinate fuel inventory and sales accuracy with Line Service team
- Provide 24/7/365 switchboard support, route calls, issue company announcements, respond to ARINC, and monitor flight tracking software
- Respond to security, trouble, and fire alarms, monitor security system and cameras, and control access to secured areas
- Perform clerical duties such as sorting mail, preparing bulk mailings, and assisting with administrative support and accounting tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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