Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,200.00 - $96,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Life insurance
Job Description
Aspire Executive Lounges, proudly part of Swissport, is a renowned leader in the Travel & Hospitality sector, specializing in providing premium executive lounge experiences across Europe. With a rich legacy of over 35 years in award-winning hospitality, the company operates more than 80 lounges serving over 5 million customers annually, which equates to about 14,000 guests daily. Aspire is celebrated for delivering sophisticated, high-quality customer service that transforms the travel experience into a seamless and luxurious start to any journey. The organization's commitment to excellence is reflected in its brand promise of 'the perfect start,' aiming to provide comfort, style,... Show More
Job Requirements
- BAC+5 in hospitality, tourism, business administration, or a related field
- Proven leadership experience in customer-facing roles
- Fluency in French and English
- Exceptional interpersonal, communication, and problem-solving skills
- Strong organizational skills and ability to manage multiple priorities
- Professional appearance and strong sense of responsibility
- Passion for delivering excellent customer service
Job Qualifications
- BAC+5 in hospitality, tourism, business administration, or related field
- Proven leadership experience in customer-facing roles such as airport operations, hotel management, or concierge services
- Fluent in French and English
- Exceptional interpersonal, communication, and problem-solving abilities
- Highly organized and capable of managing multiple priorities
- Professional appearance and strong sense of responsibility
- Genuine passion for delivering world-class service
Job Duties
- Supervise the Fast Track & Meet & Assist team to ensure smooth and efficient daily operations
- Oversee passenger escort services through security, immigration, and boarding processes
- Ensure all bookings, schedules, and service requests are accurately managed and executed
- Maintain constant communication with airport authorities, airlines, and internal departments to ensure seamless coordination
- Act as the primary point of escalation for VIP and premium passengers
- Guarantee a high-quality, personalized service that exceeds passenger expectations
- Ensure staff maintain a professional appearance and demeanor at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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