Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
flight privileges
Discount Program
vacation
Sick Time
floating holidays
medical plan options
Dental Insurance
Vision Insurance
personal accident insurance
Life insurance
flexible spending accounts
long term disability
401(k)
Paid training
paid parking
Transportation assistance
Annual incentive plan
Job Description
United Ground Express (UGE) is a leading ground handling service provider in the aviation industry, offering vital services that support the smooth operation of regional flights for major airlines including United Airlines. Known for its commitment to safety, operational excellence, and customer service, UGE operates across numerous airports in the United States. The company prides itself on fostering an inclusive workplace culture that encourages collaboration and professional growth for its employees. Working at UGE offers a dynamic and fast-paced environment where employees play a crucial role in ensuring seamless travel experiences for millions of passengers annually.
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Job Requirements
- Ability to manage airport operations independently
- Ability to work in a dynamic fast paced operational environment
- Analytical thinking goal-directed leadership and service-oriented performance
- Strong communication and interpersonal skills
- Strong problem-solving skills and drive for excellence
- Organization and planning skills
- Must possess and maintain a valid US state driver’s license suspended expired revoked or denied licenses are not valid
- Strong leadership skills with the ability to motivate and coach others
- Must be flexible to work all shifts and when necessary available 7 days a week 24 hours a day including holidays and weekends to deal with any operational and or unforeseen situations
- Previous service or operational experience required
- Previous supervisory experience required
- College degree or equivalent work experience required
Job Qualifications
- College degree or equivalent work experience required
- Previous supervisory experience required
- Previous service or operational experience required
- Strong leadership skills with the ability to motivate and coach others
- Strong communication and interpersonal skills
- Analytical thinking goal-directed leadership and service-oriented performance
- Strong problem-solving skills and drive for excellence
- Organization and planning skills
- Ability to work in a dynamic fast paced operational environment
- Ability to manage airport operations independently
Job Duties
- Responsible for day-to-day operational and financial performance of assigned station monitoring performance against plan and initiating corrective actions to improve results
- Ensures compliance with safety requirements including security checkpoint and GSC responsibilities
- Sets a positive example for the station team to ensure excellent customer service
- Responsible for maintaining a positive work environment strong employee relations and collaborative relationships
- Solicits customer feedback to understand customer needs and opportunities to improve their travel experience
- Demonstrates a calm demeanor during periods of high volume or irregular operations
- Provides coaching and direction to the station team to achieve operational goals
- Manages the operations budget staffing forecasts and resource requirements
- Responsible for maintaining station facilities equipment and professional appearance standards for all UGE employees
- Responsible for compliance with Station controls and Internal Audit standards
- Maintain strong working relationships with OAL airport authorities vendors governmental authorities FAA TSA CBP internal divisions
- Manage vendor service contracts as required
- Other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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