Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,120.00 - $53,703.00
Work Schedule
Rotating Shifts
Flexible
Benefits
Paid Weekly
Variety of schedules
Paid Time Off
Tuition Assistance
Career-building professional development
discounts
Team member appreciation events
healthcare
Dental benefits
401k Retirement Plan
Dealer school
Finance scholarship program
Job Description
Turning Stone Enterprises is a dynamic and multifaceted organization renowned for its diverse business operations across Central New York, with a primary focus on gaming, hospitality, and entertainment. Among its prized assets is the Turning Stone Resort Casino, a destination recognized as the Best of New York Gaming Resort for six consecutive years. This accolade reflects the dedication to quality service, innovation, and an exceptional guest experience that Turning Stone Enterprises consistently delivers. Beyond its flagship casino, the organization also operates several satellite casinos including YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach,... Show More
Job Requirements
- a high school diploma or GED equivalent required
- previous supervisory experience required
- previous F&B experience required
- above average verbal and written communication skills required
- computer skills with knowledge of Microsoft Office
- previous money handling experience with basic math skills required
- ability to organize, prioritize and complete multiple tasks simultaneously
- ability to make decisions in a stressful environment and accommodate a flexible work schedule
- ability to stand or walk for long periods and lift 31 - 40 pounds
Job Qualifications
- a high school diploma or GED equivalent required
- a college degree or some level of secondary education preferred
- previous supervisory experience required
- previous F&B experience required
- above average verbal and written communication skills required
- computer skills with knowledge of Microsoft Office
- outstanding guest service skills
- previous money handling experience with basic math skills
- ability to organize, prioritize and complete multiple tasks simultaneously
- ability to make decisions in a stressful environment and accommodate a flexible work schedule
- ability to stand or walk for long periods and lift 31 - 40 pounds
Job Duties
- maintains knowledge of F&B and Recreation operations internal functions, controls and software updates and conveys pertinent information to employees regarding policy changes
- responsible for ensuring employees are trained and developed in F&B and Recreation operations and monitors business flow to develop efficient training, break and shift schedules
- consistently demonstrates outstanding guest service skills and identifies repeat guests
- understands PAF and administrative procedures and tracks and records LOAs, vacation time, EOs, call-outs and special requests
- maintains working knowledge of all recreation amenities and monitors recreation areas to ensure equipment, technology and service standards are maintained and engages technical or maintenance support as needed
- maintains working knowledge of Top Golf suites, Brunswick Bowling and social games to advise and assist guests
- completes daily inventory of F&B supplies and recreation equipment and ensures all dining and recreation areas are ready for guest occupancy and places orders as needed
- ensures efficiency and accurate performance standards by maintaining communication with all work areas to verify paperwork and inventory controls
- maintains professional rapport and confidentiality communicating with other departments as required
- assists F&B and Recreation employees at designated outlet locations as needed
- understands and maintains highest quality of food and service levels
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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