Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,300.00 - $62,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Career growth support
Diverse work environment
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences with 43 destinations across North America. Known for its innovative approach to entertainment and gaming, PENN Entertainment delivers unparalleled experiences through its diverse portfolio, including online sports betting and iCasino platforms such as ESPN BET and theScore Bet Sportsbook and Casino. The company prides itself on fostering a workplace culture that emphasizes fun, diversity, and career growth, while committing to sustainability and community development. With a fast-paced and dynamic environment, PENN Entertainment is dedicated to helping its team members thrive and excel through competitive total... Show More
Job Requirements
- High school diploma or GED
- Previous customer service experience
- Preferred five years experience in food and beverage
- Ability to perform mathematical operations including rate, ratio, and percent calculations
- Proficiency with Microsoft Outlook
- Knowledge of kitchen and restaurant sanitation
- Ability to work flexible shifts including holidays, nights, weekends, and overtime
- Ability to interact diplomatically and tactfully with guests and coworkers
- Ability to read and interpret safety and operation documents
- Ability to write routine reports and correspondence
- Ability to lift and move up to 100 pounds
- Ability to work in noisy environments with exposure to secondhand smoke
- Ability to maintain confidentiality
- Eligibility for required licenses and permits
Job Qualifications
- High school diploma or GED or two years previous customer service experience or combination of education and experience
- Proficient in Microsoft Outlook
- Knowledge of kitchen and restaurant sanitation and equipment operation
- Ability to interact diplomatically with guests and staff
- Excellent verbal and written communication skills
- Ability to perform basic mathematical calculations
- Ability to define problems, collect data, and draw valid conclusions
- Ability to qualify for required licenses and permits
- Ability to work all shifts including holidays, nights, weekends, and overtime
Job Duties
- Provide guidance and daily supervision to staff in the department
- Support and administer operational goals and monitor achievement of performance and profit objectives
- Adhere to scheduling and coordinate with manager on scheduling concerns
- Support compliance with departmental budgets
- Promote superior customer service and ensure standards are followed
- Monitor pars and inventory to assist in cost control
- Develop procedures for food service and inspect menu items for customer satisfaction
- Follow quality assurance procedures to meet health department and customer service standards
- Respond to guest needs and report issues to management
- Assist with administrative duties and conduct pre-shift meetings
- Assist in cleaning and resetting food and beverage outlets
- Monitor appearance of food and beverages served
- Assist in cross training team members and support peers
- Ensure compliance with regulatory requirements and report potential issues
- Maintain confidentiality in departmental and company matters
- Provide positive communication using ACES training
- Perform duties safely and report potential safety hazards
- Perform duties at Lawrenceburg Event Center as required
- Execute reasonable assigned duties outside job description as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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