Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.30 - $27.50
Work Schedule
Rotating Shifts
Benefits
Group medical insurance
Dental Insurance
Vision Insurance
Life insurance
Flexible spending account
Employee assistance program
Paid Time Off
401k with Matching
Shift Differential
discretionary quarterly bonuses
Job Description
Wind Creek Chicago Southland is a vibrant and dynamic entertainment resort that offers a full range of gaming, dining, and hospitality experiences. Located in East Hazel Crest, Illinois, this property is part of a reputable hospitality brand known for delivering exceptional guest service and creating memorable experiences for visitors. The resort caters to a diverse clientele, including VIP guests, and prides itself on a lively atmosphere where fun, chance, and opportunity are celebrated. They operate with a strong value system focused on fairness, personal accountability, and guest satisfaction. Wind Creek’s mission is to provide a welcoming environment where everyone feels... Show More
Job Requirements
- High school diploma or GED or enrolled in GED program within 6 months
- Must be twenty-one years of age or older
- Must possess Occupational License per Illinois Gaming Act
- Must complete Responsible Vendor Alcoholic Beverage Service and BASSET training
- Must complete ServeSafe Sanitation training
- Must be able to lift and carry up to 40 pounds
- Willing to work odd and irregular hours
- Willing to travel and participate in training
- Ability to respond calmly and make rational decisions in conflicts
- Must demonstrate effective communication in English
- Must successfully pass job interview and guest service audition
- Must be dependable, punctual, and mature
Job Qualifications
- Associate’s Degree in a related field
- Two years of food and/or beverage supervisory experience
- One year experience as a dual-rate supervisor in a Wind Creek Hospitality F&B department
- Experience in the hiring department
- Extensive knowledge of food products and service techniques
- Familiarity with financial data and cost control
- Excellent interpersonal and communication skills
- Experience in multi-shift, complex organizations
- Ability to coordinate multiple tasks with minimal direction
- Experience working with computer-based time and attendance systems and Micros Point of Sale
Job Duties
- Assist food and beverage managers in implementing programs designed to improve operations and customer interactions
- Help develop and implement customer service training programs
- Ensure restaurant and beverage areas provide outstanding service to VIP guests and during special events
- Implement cost control procedures and scheduling programs
- Counsel, guide, train, and instruct assigned personnel
- Act immediately on customer complaints and take corrective actions
- Oversee personnel changes and recommend actions regarding hiring, promotions, demotions, and releases
- Retain information on promotions, specials, assignments, and entertainment
- Assume special projects as directed
- Ensure sufficient inventories are maintained
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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