Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $29.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible scheduling
Job Description
Parkwest Bicycle Casino is a distinguished entertainment and gaming establishment known for its vibrant atmosphere, exceptional service, and commitment to providing a top-tier guest experience. Situated in a prime location, the casino offers a diverse range of gaming options and dining experiences that cater to both casual visitors and dedicated gaming enthusiasts. As a leader in the hospitality and casino industry, Parkwest Bicycle Casino prides itself on its dynamic environment where culinary excellence and customer satisfaction are paramount. The casino fosters a culture of teamwork, innovation, and professionalism, ensuring that every visitor enjoys a memorable and enjoyable time at the... Show More
Job Requirements
- High school diploma, G.E.D, or equivalent
- 3-5 years supervisory experience in a restaurant or comparable industry, preferably casino or hospitality
- Must have an RBS certification and food handlers card
- Must be able to pass mandatory screening including a background check and drug test
- Must be at least 21 years of age
- Able to deal effectively and interact well with customers, co-workers and team members
- Able to resolve problems/conflicts in a diplomatic and tactful manner
- Available for full time work which may include weekends and evening scheduling
- Ready for all programs and activities
- Able to work varied shifts and flexible schedules
- Requires strong organizational skills and the ability to multi-task effectively
- Able to work independently
- Able to work within a team environment
- Must be able to lift and carry tools, supplies, and inventory up to 25 pounds
- Must be able to perform all essential duties with or without accommodation
- This position requires ability to stand for extended periods of time
Job Qualifications
- Must have an RBS certification and food handlers card
- Must be able to pass mandatory screening including a background check and drug test
- Must be at least 21 years of age
- Able to deal effectively and interact well with customers, co-workers and team members
- Able to resolve problems/conflicts in a diplomatic and tactful manner
- Available for full time work which may include weekends and evening scheduling
- Ready for all programs and activities
- Able to work varied shifts and flexible schedules
- Requires strong organizational skills and the ability to multi-task effectively
- Able to work independently
- Able to work within a team environment
- High school diploma, G.E.D, or equivalent
- Some college coursework a plus
- 3-5 years supervisory experience in a restaurant or hospitality industry, preferably casino or hospitality
Job Duties
- Supervises front of the house F&B team in all outlets and gaming floor and provides guidance to create a positive and enjoyable experience for a guest
- Trains new staff, evaluates current staff and makes recommendations for appraisal or performance issues
- Oversee the daily operations of the casino floor, including coordinating shift schedules, breaks, and staffing levels to maintain efficient service
- Handle customer disputes or complaints professionally and tactfully, aiming to find satisfactory resolutions and maintaining a positive guest experience
- Handle employee related issues with the utmost confidentiality to the team member and communicates important information to the F&B Manager/Director and Human Resources
- Ensure that guests receive outstanding service by assisting with their needs, answering questions and addressing concerns promptly and professionally
- Completes end of shift front of the house shift inspection checklist report
- Controls cash and other receipts by adhering to cash handling and reconciliation procedures
- Monitors food portions and discusses relevant corrections needed with the Kitchen Coordinator, Sous Chef or Executive Chef
- Maintains a calm demeanor during periods of high volume or unusual events to keep operations to standard and to set a positive example for the shift team
- Responsible for compliance of liquor liability which includes reporting persons who are suspected of being intoxicated to a manager
- not serving alcoholic beverages to someone who may be legally drunk or intoxicated
- checks identification of suspected minors
- Maintains accurate records of customer interactions, incidents and transactions and submits reports to management in a timely manner
- Other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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