Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
team events
Job Description
Herschend Enterprises, a family-owned company, has been a cornerstone of themed attractions and immersive experiences for over 75 years. Founded from a discovery of wonder deep in an Ozark Mountain cave, the Herschend family has built the largest family-held themed attractions company in the United States. With 49 leading attractions reaching audiences worldwide, Herschend Enterprises remains dedicated to its core mission of bringing families closer together by creating memories worth repeating. This mission is brought to life by passionate hosts through a unique approach called Heartspitality, which blends heartfelt care and outstanding hospitality. The company champions inclusivity and equal opportunity... Show More
Job Requirements
- must be at least 18 years of age to comply with Hawaii Child Labor Laws
- ability to work flexible schedule including evenings, weekends, and holidays
- must have negative TB test results within the last 2 years
- must have reliable transportation to and from scheduled shifts
- ability to comply with all uniform policies
- must possess exceptional customer service skills with ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- must possess safety-oriented mindset and comply with all state and local food preparation and serving regulations
- ability to interact with guests in a warm, friendly, and professional manner
- must be able to speak with guests directly when other restaurant leadership is not present
- ability to handle high-pressure situations and coordinate multiple priorities
- must possess strong written and verbal communication skills
- must possess strong attention to detail and problem-solving abilities
- previous experience with POS technology and PCI compliance a plus
- ability to follow directions, multitask, and work independently and as part of a team
- ability to stand, walk, and remain on feet for majority of the workday
- ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
- ability to remain sedentary for periods of time while using a computer
- ability to withstand heat and humidity from food preparation equipment
- ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Job Qualifications
- 1-2 years of previous work experience in a restaurant setting
- 1+ years of previous supervisory experience preferred
- ability to read, write, and speak fluent English
- Spanish or other bilingual language skills are a plus
Job Duties
- supervise the daily operations of the restaurant team and any other assigned departments
- lead by example, attitude, and as a representation of Sea Life Park’s core values
- act as an approachable mentor and coach to all assigned team members
- ensure professional staff appearance and uniform compliance
- become knowledgeable of all restaurant positions, including food prep, dining service, bar service, and banquet service
- participate in all aspects of supervision including hiring, orientation, training, performance coaching, and discipline
- assist with team scheduling and timekeeping activities
- deliver exceptional customer service, listening attentively and promptly responding to requests and complaints
- enforce compliance with all company, state, local, and other policies and procedures
- ensure cleanliness, sanitation, and safety of the restaurant
- abide by standards set forth by ServSafe, state and local regulations, and company policy
- become knowledgeable of all point of sales systems and accurately utilize them
- document the happenings of the restaurant and provide written accounts to management
- assist in quality control and maintain proper standards
- motivate and instill customer service excellence in team members
- inspect quality of furniture, fixtures, and equipment
- escalate safety, hygienic, or maintenance issues
- respond to emergency situations calmly and professionally
- handle, label, stock, and store products including alcohol, chemicals, and cleaning supplies
- assist with catering and banquet events
- perform all other duties assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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