Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible spending account
Job Description
Hotel Drover is a distinguished Autograph Collection property located in the heart of the historic Fort Worth Stockyards. Inspired by the pioneering spirit of the West, it pays homage to the legendary cowboys who drove cattle to market across the plains. This hotel delivers true Texas hospitality combined with a unique guest experience that only the Stockyards can offer. Proudly embracing its roots, Hotel Drover welcomes every visitor with the warmth of a tip of the hat and a firm handshake, inviting all to savor life's simple pleasures and genuine Texas charm. The hotel's atmosphere reflects the rugged beauty and... Show More
Job Requirements
- Must complete TABC alcohol awareness certification as scheduled upon employment
- Must have a valid current Food Handler Card or willingness and ability to obtain one within 30 days of employment
- Must obtain Serve Safe Certificate within 30 days of employment
- High school diploma or equivalent
- 3 or more years of experience in food and beverage
- Prior leadership experience desired
- Ability to develop and maintain effective operating and control processes
- Strong attention to detail
- Ability to handle multiple tasks
- Ability to solve practical problems
- Ability to communicate in English
- Flexible schedule including weekends and holidays
- Must follow all safety, sanitation, and food handling regulations
- Must participate in trainings and meetings as required.
Job Qualifications
- High school diploma or general education degree (GED), or equivalent combination of education and experience
- 3 or more years of related and progressive Food & Beverage experience, prior leadership experience desired
- Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established operating criteria
- Completes required training as scheduled
- Strong attention to detail and the ability to handle multiple tasks
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, team members, guests, and the public
- Must be able to speak, read, write, and understand English to communicate with management, team members and guests
- Bilingual Spanish a plus.
Job Duties
- Embody the shared values of Hotel Drover
- Build and maintain relationships with all stakeholders while acting as an extension of the Hotel Drover brand
- Directs, controls all aspects of the Food & Beverage operation in accordance with Hotel Drover standards, policies, and procedures
- Provides guidance and direction to ensure overall departmental success
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Assists in training team members
- planning, assigning, and directing work
- appraising performance
- rewarding and disciplining team members
- addressing complaints and resolving problems
- Responds effectively to internal audit reports and recommendations
- Works effectively with the marketing team and communicates upcoming events
- Participates in management training
- ensures team receives any required training or attends mandatory meetings
- Ensures guests receive outstanding, consistent, exceptional service by circulating through each food & beverage area
- seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints
- Ensures all dining, service and kitchen areas are clean and properly set up
- maintains sufficient inventory of food, supplies and equipment and orders as needed
- Ensures equipment is properly maintained
- Ensures compliance with all food and beverage regulations
- Ensures department follows all standard food handling, TABC, sanitation and health department guidelines
- Follows all safety policies and procedures
- Assisting with creating weekly schedules, edits daily payroll, processes tip sheets, and approves leave and time away from work within company policy
- Resolves guest complaints within scope of authority, otherwise refers the matter to upper management
- Ensures enforcement of high standards of uniform policy, hygiene, and sanitation throughout the F&B areas
- Covers outlets when leadership team is on vacation or absent.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: