Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,300.00 - $65,300.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
top industry pay
Tuition Reimbursement
401K with company match
Comprehensive health packages
Paid Time Off
Job Description
The Queen Casino & Entertainment and its affiliates represent a dynamic entertainment company dedicated to providing an extraordinary experience to every guest who walks through their doors. Established as a premier destination for gaming, dining, and entertainment, the company prides itself on fostering a positive, welcoming environment for both guests and team members. This thriving business firmly believes in hiring individuals who bring wonderful attitudes and a strong dedication to exceptional service, which significantly contributes to the overall guest experience and workplace culture. The company focuses on discovering and nurturing the strengths of their team members, supporting their professional growth... Show More
Job Requirements
- High school diploma or GED preferred
- Three years of supervisory experience in restaurant operations preferred
- Excellent teamwork and interpersonal skills required
- Strong guest service and communication skills required
- Professional demeanor and presence required
- Ability to interact effectively with guests and team members required
- Gaming industry experience preferred
- Ability to work flexible schedules including late nights, weekends, and holidays required
Job Qualifications
- A high school diploma or GED equivalent is preferred
- At least three years of supervisory experience in restaurant operations or the equivalent combination of education and experience is preferred
- Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills
- Must have a professional demeanor and presence with the ability to interact with guests and team members in the company
- Gaming industry experience is preferred
Job Duties
- Ensure consistent high-quality service to all our team members and guests
- Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests
- Assist the culinary teams in quality checks for all food and beverage presentations and displays throughout the division
- Monitor all wait stations, host stand, and general appearance of the restaurant to assure cleanliness and compliance with company standards
- Assist in establishing standards of performance, quality of products, service, staffing levels/cost and food/beverage cost
- Oversee the inventory and maintain and order inventory as needed to serve guests
- Monitor staffing levels to ensure budgetary compliance
- Manage escalated guest service issues appropriately and discreetly
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations
- Communicate pertinent information to senior staff, surveillance, or other necessary team members important to the operation of the casino
- Meet the attendance guidelines of the job and adhere to departmental and company policies
- Ensure satisfaction to guests
- Follow lawful directions from supervisors
- Uphold the company’s non-disclosure and confidentiality policies and agreements
- Interact well with others and be a positive influence on team member morale
- Work a flexible schedule as required by business operations, including late nights, weekends, and holidays
- shifts may change
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.