Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,000.00 - $58,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Paid holidays
Job Description
We are a distinguished full-service hotel renowned for delivering exceptional hospitality and memorable guest experiences. Our establishment prides itself on maintaining a welcoming atmosphere and upholding the highest standards of service across all departments, including accommodations, events, dining, and guest services. Located in a vibrant area known for its rich cultural offerings and community engagement, our hotel offers guests a blend of comfort, style, and top-tier amenities. We are committed to fostering a professional yet friendly environment that supports both our guests and our team members equally, with an emphasis on growth, sustainability, and innovation.
We are currently seekin... Show More
We are currently seekin... Show More
Job Requirements
- Must be a United States citizen or possess a valid work permit
- Must be able to read, write, and speak English
- Fluency in other languages is beneficial
- Professional in appearance and demeanor
- Ability to learn, understand, and work within POS, PMS, CRM, and other hospitality-specific software systems
- Knowledge of food and beverage service operations preferred but not required
- Ability to calculate figures and amounts using basic math
- Must have at least one year of supervisory experience in food service operations
- Prior hotel experience preferred
Job Qualifications
- Minimum of one year supervisory experience in food service operations
- Prior hotel experience preferred
- Ability to learn and work within POS, PMS, CRM, and hospitality-specific software systems
- Knowledge of food and beverage service operations preferred
- Ability to calculate figures using basic math
- Professional appearance and demeanor
- Effective communication skills
- Ability to interact well with guests, vendors, and team members
Job Duties
- Anticipate guests' needs and respond promptly
- Observe guest reactions and collaborate with team members to ensure satisfaction
- Maintain positive guest relations and resolve complaints effectively
- Oversee daily food and beverage operations including restaurants, bars, banquets, room service, barista and kitchen
- Ensure compliance with health and safety regulations and uphold sanitation standards
- Create schedules for food and beverage teams
- Monitor food and beverage quality and presentation
- Address customer complaints and respond to reviews
- Manage inventory levels and coordinate with suppliers
- Foster a customer-centric culture and implement guest feedback improvements
- Manage food and beverage budgets, cost controls, and financial parameters
- Maintain knowledge of hotel features, policies, and software systems
- Collaborate with chefs and marketing teams on menus, events, and loyalty programs
- Provide training and support for POS and reservation systems
- Participate in recruitment, advancement, and recognition of team members
- Assist with team member relations and disciplinary matters
- Develop and oversee cleaning schedules for outlets
- Monitor team members' guest interactions and service
- Prepare and adjust weekly work schedules
- Coordinate breaks and assign duties
- Support team members in job functions without exceeding 50% of time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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