Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,000.00 - $58,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional Development
Job Description
The hiring establishment is a reputable hotel known for its exceptional hospitality and commitment to delivering outstanding guest experiences. With a comprehensive range of services including dining, accommodation, and event planning, this hotel has built its reputation through impeccable customer service and high operational standards within the hospitality industry. As a full-service hotel, it offers various dining outlets such as restaurants, bars, and coffee shops, along with banquet and room service operations to cater to diverse guest needs. The hotel emphasizes maintaining excellent food and beverage quality, safety regulations, guest satisfaction, and integrating modern technologies such as Point of Sale... Show More
Job Requirements
- must be a United States citizen or possess a valid work permit must be able to read write and speak English fluency in other languages is beneficial must be professional in appearance and demeanor must have ability to learn understand and work within POS PMS CRM and other hospitality-specific software systems must have ability to deal effectively and interact well with guests vendors and team members must have knowledge of food and beverage service operations preferred but not required must have ability to calculate figures and amounts using basic math
Job Qualifications
- minimum of 1-year supervisory experience in food service operations prior hotel experience preferred knowledge of food and beverage service operations preferred ability to calculate figures and amounts using basic math ability to learn understand and work within POS PMS CRM and other hospitality-specific software systems ability to deal effectively and interact well with guests vendors and team members professional in appearance and demeanor
Job Duties
- anticipate guests' needs respond promptly and acknowledge all guests observe guest reactions and confer with team members to ensure guest satisfaction maintain positive guest relations at all times resolve guest complaints to over-the-moon satisfaction adhere to hotel requirements for guest and team member accidents or injuries and in emergencies encourage social media 5-star compliments or reviews on OTAs oversee day-to-day food and beverage operations including restaurants bars banquets room service barista coffees and kitchen culinary ensure compliance with health and safety regulations and maintain high sanitation standards create schedules for F&B teams monitor food and beverage quality and presentation to uphold establishment's standards address customer complaints or concerns promptly and professionally by responding to reviews manage inventory levels of food beverages and supplies coordinate with suppliers to ensure timely and cost-effective replenishment foster a customer-centric culture to ensure a positive and memorable dining experience for guests interact with guests gather feedback and implement improvements based on customer comments understand food and beverage P&Ls work within budgeted parameters of labor beverage and operating expense lines manage monthly operating expense budget maintain knowledge of hotel features services hours of operation scheduled in-house group activities locations and times property expert on POS and reservation software manage data input ensure proper training to new associates collaborate with chefs to build menus plan holidays and special events collaborate with marketing team to maintain an incentivizing guest loyalty program source and acquire new items for the grab-and-go market that are locally sourced sustainable and unique work with vendors to establish proper product training for team members participate in recruitment selection advancement promotion recognition reward safety management performance evaluations and team member relations assist with team member relations including handling complaints grievances and making recommendations regarding disciplinary action develop implement and oversee a structured cleaning schedule maintain knowledge of correct maintenance and use of equipment monitor team members interaction with guests ensuring prompt courteous service resolve discrepancies with team members prepare and adjust weekly work schedules coordinate breaks and assign work duties assist team members with their job functions without spending more than 50 percent of time assisting
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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