Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,500.00 - $67,200.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. With a dominant presence in the U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, Highgate also continues to expand rapidly in Europe, Latin America, and the Caribbean. The company's impressive portfolio of global properties represents an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues. Highgate provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. It also showcases creativity and capacity to... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in food and beverage operations management
- Ability to communicate effectively both verbally and in writing with all levels of employees and guests
- Effective listening skills and ability to clarify concerns
- Strong multitasking and organizational skills to meet deadlines
- Service-oriented and friendly demeanor
- Willingness to participate in Manager on Duty coverage
- Regular attendance and punctuality in compliance with company standards
- Ability to maintain confidentiality of sensitive information
- Compliance with company hygiene, safety, and operational standards
- Ability to work flexible schedules including weekends and holidays
Job Qualifications
- Proven experience in food and beverage management or a similar role
- Strong leadership and team management skills
- Excellent verbal and written communication skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of local liquor laws, health and sanitation regulations
- Experience in menu planning and event management
- Proficiency in preparing and submitting operational reports
- Familiarity with loss prevention strategies in F&B operations
- Ability to handle guest complaints professionally and efficiently
- Skilled in conducting staff performance reviews and training
- Experience with inventory management and requisition procedures
- Ability to work collaboratively with other managers and departments
- Understanding of corporate promotions and standards
- Strong problem-solving and decision-making skills
- Commitment to high standards of personal appearance and professional conduct
Job Duties
- Oversee all aspects of the daily operation of the outlet/s
- Supervise outlet personnel
- Respond to guest complaints in a timely manner
- Work with other F&B managers and keep them informed of issues as they arise
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
- Assist in coordinating and monitoring all phases of loss prevention in the outlet
- Prepare and submit required reports in a timely manner
- Ensure preparation of required reports, including wage progress, payroll, revenue, employee schedules, quarterly actions plans
- Monitor quality of service in F&B outlet
- Assist in menu planning and preparation
- Ensure compliance with all local liquor laws, and health and sanitation regulations
- Ensure compliance with SOPs in all outlets
- Ensure compliance with requisition procedures
- Be visible on the floor and assist staff as needed during each meal period
- Conduct staff performance reviews in accordance with Highgate Hotel standards
- Ensure the training of employees on SOPs and technical job tasks
- Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.
- Interview candidates for front-of-house F&B positions and follow standards for hiring approvals
- Complete tip reporting
- Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards
- Assist with the execution of BEO and VEO including set up, breakdown, and managing staff and guests need during entirety of event
- Ordering and monitoring of inventory for liquor room and all F&B storage
- Ensure overall guest satisfaction
- Maintain a warm and friendly demeanor at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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