Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Benefits
401(k)
Dental Insurance
Disability insurance
Employee assistance program
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a reputable company that operates hotels with a strong emphasis on guest satisfaction and high-quality service. The company is committed to maintaining excellent brand standards across all food and beverage outlets within their properties. Their approach focuses on providing a seamless and enjoyable guest experience, ensuring that every visitor feels welcomed and valued. Driftwood Hospitality Management is also dedicated to creating a supportive and positive working environment for their staff, which fosters cooperation and teamwork among all associates. As an equal opportunity employer, the company values diversity and inclusion, promoting fairness and respect in the workplace.... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2-3 years of supervisory experience in food and beverage within a hotel environment
- Food handler card required or pursuing certification
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong interpersonal and communication skills
- Ability to stand and walk for extended periods
- Ability to lift up to 30 pounds continuously
- Ability to manage stressful situations
- Adherence to company grooming and appearance standards
Job Qualifications
- Minimum of 2-3 years as a food and beverage supervisor in a hotel setting
- Experience in properties of similar size and nature
- Knowledge of food and beverage products and equipment
- Thorough knowledge of food outlet operations including supervisory aspects and guest interaction
- Knowledge of state, federal, and corporate liquor regulations
- Current food handler card or in the process of certification
- Ability to work under pressure and handle stressful situations
- Knowledge of appropriate table settings and service ware
- Basic proficiency in English for customer communication
- Ability to follow written product labeling instructions
- Ability to memorize and promote menu items
- Ability to operate beverage equipment such as coffee maker
Job Duties
- Ensure each guest receives outstanding guest service by creating a guest-friendly environment
- Manage guest satisfaction scores to meet or exceed goals
- Maintain positive working relationships with all company associates
- Work efficiently in a fast-paced, customer service-oriented environment
- Attend BEO, staff, and food and beverage meetings
- Analyze and monitor operational reports, financial statements, and labor costs
- Execute special projects as assigned by general management
- Plan and execute hotel-sponsored events
- Taste food and beverage products to ensure quality and consistency
- Promote marketing ideas and strategies within the food and beverage department
- Monitor POS systems and cashier procedures
- Perform associate job responsibilities when necessary
- Handle manager on duty responsibilities
- Control customer flow and interaction between front and back of house
- Ensure team members maintain brand standards and high customer service levels
- Address customer inquiries professionally
- Manage scheduling and payroll for the outlet
- Organize pre-shift and departmental meetings
- Maintain communication with all departments and participate in marketing efforts
- Monitor product quality and guest satisfaction in the restaurant
- Control outlet profitability and manage payroll and equipment costs
- Support overall food and beverage operations including special projects and promotions
- Provide a clean and safe environment by assigning and assisting with cleaning
- Adhere to all company policies and procedures
- Follow safety and security procedures and rules
- Know fire prevention and emergency procedures
- Utilize protective equipment
- Report unsafe conditions and accidents to management
- Maintain a neat, clean, and well-groomed appearance consistent with company standards
- Perform related duties as requested by management
- Assist other restaurant personnel as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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