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Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $27.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Professional Development
Job Description
Anaheim Arena Management, LLC (F&B) is a prominent leader in the live entertainment and sports industry in Orange County, dedicated to delivering world-class experiences through its venues. With a mission to enrich lives in the community by creating shared experiences, fostering welcoming spaces, and practicing responsible actions, the company aims to be the social and entertainment hub in Orange County. Its vision centers on celebrating the region's diverse cultural landscape by offering a vibrant collection of entertainment, creating a place where people from all backgrounds can converge and connect.
Working with Anaheim Arena Management means joining a dynamic and i... Show More
Working with Anaheim Arena Management means joining a dynamic and i... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years experience in hospitality customer service or event operations
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office Suite
- Ability to work flexible hours including evenings weekends and holidays
- On-site work availability
Job Qualifications
- High school diploma or equivalent
- Hospitality or related degree preferred
- Previous experience in hospitality customer service or event operations is a plus
- Exceptional verbal and written communication skills must be well-spoken and composed
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office Suite Word Excel Outlook
- Comfortable working in a fast-paced high-touch guest service environment
- Availability to work flexible hours including evenings weekends and holidays
Job Duties
- Serve as a primary contact for suite clients providing support through phone calls emails and face-to-face interactions
- Develop rapport with guests to foster long-term relationships and enhance the suite experience
- Assist with food and beverage orders proactively reaching out to guests who have not placed orders to offer support and highlight offerings
- Address and resolve guest concerns with professionalism ensuring satisfaction and timely follow-up
- Accurately process and transmit all food and beverage orders to the culinary team adhering to production deadlines
- Maintain clear communication around special requests dietary restrictions or order changes
- Maintain current knowledge of the suites menu and offerings including pre-order day-of-event items and beverage offerings to better assist guests
- Prepare and distribute item labels suite orders and update server notes as needed
- Maintain detailed records of suite orders guest preferences and client feedback
- Prepare and distribute item labels suite orders production reports and update server notes as needed
- Support the Suites team with administrative and clerical tasks related to suite operations
- Help manage suite communication tools and assist in preparation for each event
- Track and document system issues malfunctions or operational needs and report them to the Suites Manager and Point of Sale Manager as appropriate
- Work closely with the culinary suite service and Premium teams to ensure alignment to deliver exceptional service to our suite holders and guests
- Participate in team meetings and contribute to a collaborative and positive work culture
- Help promote new menu items limited-time offerings and seasonal promotions to clients
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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