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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.25 - $19.25
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Job Description
Kickapoo Lucky Eagle Casino and Hotel is a premier entertainment and hospitality destination operated by the Kickapoo Traditional Tribe of Texas. Renowned for its vibrant casino atmosphere, excellent customer service, and a commitment to cultural values, this establishment offers a unique blend of gaming, dining, and hospitality that attracts guests from various locations. The casino prides itself on creating an inclusive and respectful environment for guests and employees alike, reflecting the traditions and values of the Kickapoo people. Kickapoo Lucky Eagle continuously invests in employee development, fostering a workplace where team members can grow both professionally and personally while contributing... Show More
Job Requirements
- Must have high school diploma or GED
- Must be able to obtain and maintain current TABC certification
- Must be at least 18 years of age
- Must be able to provide authorization to work in the United States
- Must have access to reliable transportation to commute to and from work
- Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license
- Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC
- Must participate in tip reporting program
- Must be able to understand and accept the risks involved with this position
- Must be able to work under pressure in a fast paced, stressful environment.
Job Qualifications
- Must have high school diploma or GED
- Must be able to obtain and maintain current TABC certification
- Bartender certification or a minimum of one (1) year bartender experience preferred
- Strong communication skills in English both written and oral
- Spanish or other language skills a plus
- In depth wine and alcohol beverage preparation knowledge preferred
- Ability to work independently with minimal supervision
- Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff
- Ability to work under pressure in a fast paced, stressful environment
- Ability to meet multiple deadlines and multi-task
- Ability to have strong critical thinking, analytical and guest service skills
- Must possess a positive attitude with strong organizational and leadership qualities
- Ability to add, subtract, multiply and divide in all units of measure
- Ability to define problems, collect data, establish facts and draw conclusions
- Ability to understand complex instructions and material
- Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels
- Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm
- Ability to maintain confidentiality
- Ability to follow and comply with established Casino guest service programs.
Job Duties
- Ensure compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures
- Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions
- Ensure a consistent flow of service to guests, cocktail servers and food servers
- Approach guests and welcome them upon arrival, use guest names during interactions and remember their preferences
- Thank guests, offer farewells and invite guests to return
- Promptly and professionally prepare beverages to specification with speed and accuracy while using approved measuring tools and techniques
- Process all sales transactions accurately and immediately and present sales receipts for credit card transactions or as requested by guests
- Continuously monitor bar to ensure that all guests are receiving beverage service in a timely manner
- Abide by laws, policies and procedures pertaining to the service and sale of alcoholic beverage
- Require evidence of age of any guest who appears to be under the age of thirty
- Ensure responsible service of alcoholic beverages to all guests in accordance with standards
- Observe guest behavior and cues to prevent intoxication and disorderly conduct
- Promptly and professionally handle guest issues and communicate problems and concerns to management
- Maintain knowledge of and provide guests with information about menus, promotions, programs and various gaming options such as Slots, Poker and Bingo
- Maintain a clean, sanitized and orderly work environment in accordance with health and safety standards
- Use personal protective equipment as required
- Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures
- Stock service wells, set up and break down service well, and receive all product and stock in accordance to specifications
- Maintain a professional and neat appearance at all times
- Display a courteous and friendly attitude to all team members and guests
- Fulfill bar back job responsibilities in absence of a bar-back
- Accurately record all sales in POS system and collect funds for all products sold
- Submit all financial receipts for end of shift reports
- Demonstrate and promote KLECH core values and MAD skills
- Manage and maintain security of confidential information entrusted to position
- Attend and satisfactorily complete all required training as assigned
- Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies
- Maintain accurate MTL, MIL, CTR and SAR as needed
- Perform other duties as assigned.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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