Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $68,640.00
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
Commerce Casino is a premier gaming and hospitality destination recognized for its exceptional service and vibrant atmosphere. Situated in the heart of a bustling entertainment district, Commerce Casino offers an unparalleled experience combining gaming excitement, exquisite dining, and welcoming accommodations. Known for its commitment to guest satisfaction and operational excellence, Commerce Casino serves thousands of patrons daily, providing them with unforgettable moments through its vast array of casino games, diverse culinary options, and first-class amenities. The establishment operates 24 hours a day, seven days a week, ensuring nonstop entertainment and service. The work environment is fast-paced and dynamic, presenting ample... Show More
Job Requirements
- Minimum of 3 years of front of house restaurant experience with at least 1 year in supervisory capacity
- High school diploma or equivalent combination of education and experience
- Strong knowledge of front of house guest service techniques typical of a full-service restaurant setting
- Ability to interact professionally and positively with employees, superiors and guests
- Must be able to speak, read, and understand English
- Able to walk and stand for at least 8 hours per shift
- Must be able to lift 25 pounds for various job-related duties
- Attendance and punctuality are essential functions of the position
Job Qualifications
- Minimum of 3 years of front of house restaurant experience with a minimum of 1 year in a supervisory capacity or the equivalent
- High school diploma or equivalent combination of education and experience required
- Strong knowledge of front of house guest service techniques typical of a full-service restaurant setting
- The ability to interact professionally and positively with employees, superiors and guest is essential
- Must be able to speak, read, and understand English
Job Duties
- Assures exceptional dining experience and guest service to casino, hotel and restaurant patrons through effective leadership and direction of service personnel
- Must have the ability to quickly and effectively analyze and resolve guest complaints and employee disputes
- Partners with casino floor personnel in supervising all aspects of the casino floor dining process
- Partners with hotel and restaurant F&B associates to ensure all aspects of operations runs seamlessly
- Supervises front of house operations in casino, hotel, restaurants food outlets, and event venues
- Trains service staff on effective and friendly guest service techniques including policies and procedures related to Food & Beverage controls, service sequence and service standards
- Ensures cleanliness and organization of all front of house and dining areas
- Enforces policies and procedures related to Food & Beverage controls, service sequence and service standards
- Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Casino & Hotel F&B associates
- Assists F&B Management in taking monthly Inventory counts of all F&B outlets, and properly orders and REQs out product and equipment ensuring accuracy
- Maintains regular communication with the F&B Management team to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation
- Performs all other work-related duties as assigned by Food & Beverage Management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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