Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $68,640.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Employee assistance program
Job Description
Commerce Casino is a premier entertainment destination known for its vibrant casino atmosphere, diverse dining options, and exceptional guest service. Located in a bustling area, this establishment offers an exciting environment that combines gaming, hospitality, and fine dining to create a unique experience for patrons. The casino operates 24 hours a day, seven days a week, catering to a wide range of customers including casino guests, hotel visitors, and local restaurant patrons. With a commitment to quality and customer satisfaction, Commerce Casino has earned a reputation for excellence in both gaming and food and beverage services. The team here is... Show More
Job Requirements
- Minimum of 3 years of front of house restaurant experience with a minimum of 1 year in a supervisory capacity or the equivalent
- High school diploma or equivalent combination of education and experience required
- Strong knowledge of front of house guest service techniques typical of a full-service restaurant setting
- The ability to interact professionally and positively with employees, superiors and guest is essential
- Must be able to speak, read, and understand English
- Is able to walk and stand for at least (8) hours per shift
- Must be able to lift twenty-five (25) pounds for various job-related duties
- Attendance and punctuality are essential functions of the position
Job Qualifications
- Minimum of 3 years of front of house restaurant experience with a minimum of 1 year in a supervisory capacity or the equivalent
- High school diploma or equivalent combination of education and experience required
- Strong knowledge of front of house guest service techniques typical of a full-service restaurant setting
- The ability to interact professionally and positively with employees, superiors and guest is essential
- Must be able to speak, read, and understand English
Job Duties
- Assures exceptional dining experience and guest service to casino, hotel and restaurant patrons through effective leadership and direction of service personnel
- Must have the ability to quickly and effectively analyze and resolve guest complaints and employee disputes
- Partners with casino floor personnel in supervising all aspects of the casino floor dining process
- Partners with hotel and restaurant F&B associates to ensure all aspects of operations runs seamlessly
- Supervises front of house operations in casino, hotel, restaurants food outlets, and event venues
- Trains service staff on effective and friendly guest service techniques including policies and procedures related to Food & Beverage controls, service sequence and service standards
- Ensures cleanliness and organization of all front of house and dining areas
- Enforces policies and procedures related to Food & Beverage controls, service sequence and service standards
- Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Casino & Hotel F&B associates
- Assists F&B Management in taking monthly inventory counts of all F&B outlets, and properly orders and REQs out product and equipment ensuring accuracy
- Maintains regular communication with the F&B Management team to provide updates, discuss plans, communicate needs, and align on priorities
- Performs all other work-related duties as assigned by Food & Beverage Management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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