Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Day one medical coverage
401K Matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading company in the gaming and hospitality industry, renowned for creating engaging and enjoyable experiences for its guests. With a strong commitment to innovation and excellence, PENN Entertainment operates various casinos, resorts, and entertainment venues that attract millions of visitors annually. The company prides itself on fostering a vibrant work culture centered on fun, teamwork, and professional growth. The team at PENN Entertainment is diverse and dynamic, driven by a shared passion for providing exceptional customer service and creating memorable moments for guests. Employees benefit from a supportive environment that encourages career advancement and personal development.... Show More
Job Requirements
- High school diploma or equivalent required
- prior customer service experience in a fast paced environment preferred
- previous cash handling experience a plus
- must have excellent customer service and interpersonal skills
- must have excellent verbal communication skills
- must be fluent and literate in English
- ability to operate a P.O.S. system and/or adding machine and make change
- must have basic math skills including the ability to add subtract multiply and divide
- available to work required schedule which may include nights weekends holidays and overtime as needed
Job Qualifications
- High school diploma or equivalent
- prior customer service experience in a fast paced environment
- experience operating a cash register or P.O.S. system
- basic math skills including the ability to add subtract multiply and divide
- excellent customer service and interpersonal skills
- excellent verbal communication skills
- fluency and literacy in English
Job Duties
- Greet guests in a friendly courteous manner monitors room atmosphere
- provide fast friendly professional and responsive customer service to restaurant guests and restaurant staff
- operate a cash register/P.O.S. system ringing proper amount into the register and giving the guest or server the correct change
- account for all cash charge and complimentary sales according to established procedure
- maintain integrity of all financial controls and responsibilities
- be familiar with restaurant food menu including description price add-ons and beverages
- give cash refunds or credit memorandums as directed by supervisor/manager
- coordinate and control the flow of the restaurant
- resolve service issues according to established guidelines
- ensure dining and serving areas are set up and maintained according to standard
- know and promote current casino events and programs and can give guests directions to all casino areas
- answer telephone in a professional manner
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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