Job Overview
Compensation
Type:
Salary
Rate:
Range $47,200.00 - $63,500.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Meal Allowances
Job Description
Gilley's is a renowned food and beverage establishment known for its vibrant atmosphere and commitment to delivering exceptional dining experiences. As a key player in the hospitality industry, Gilley's has built a reputation for quality and customer satisfaction, making it a popular destination for guests seeking both outstanding cuisine and a lively ambiance. This establishment prides itself on a diverse menu and a dynamic team that works together to ensure every guest enjoys their visit. Employees at Gilley's are encouraged to embrace a culture of excellence, teamwork, and continuous improvement, aligning their efforts with the company's core values and goals.Show More
Job Requirements
- high school diploma or equivalent
- experience in food and beverage management
- ability to lead and manage staff effectively
- knowledge of food safety and sanitation regulations
- excellent customer service skills
- strong organizational and communication skills
- ability to work in a fast-paced environment
- proficiency with POS systems and cash handling
- ability to resolve guest complaints diplomatically
- availability to work flexible hours including evenings and weekends
Job Qualifications
- previous experience in a supervisory role within food and beverage
- demonstrated leadership and team management skills
- understanding of inventory management and reporting
- knowledge of current health and safety laws related to food and beverage operations
- training in customer service excellence
- ability to develop and deliver staff training programs
- strong interpersonal skills with a focus on guest relations
- problem-solving skills and discretion in handling sensitive situations
Job Duties
- Leading F and B team by attracting recruiting training and appraising talented front-line personnel
- assist in managing food and beverage operations within budget and to the highest standards
- manage employees in all food and beverage outlets in a respectful manner
- manage all front and back of the house restaurant operations
- coordinate with F and B Manager and complete scheduled inventories and report re-order needs to the appropriate parties
- remain knowledgeable about the most updated laws and guidelines applicable to the F and B operations and team
- responsible for developing trainings and communicating about such information to staff ensuring compliance with the same
- assist in interviewing hiring training and managing all personnel matters for front line personnel including but not limited to servers runners snack bar attendants bartenders and barbacks
- responsible for inspecting kitchen and bar equipment to hold staff accountable for food sanitation and safety regulations
- develop training and train staff on cash handling procedures in accordance with accounting and company policies
- this includes but is not limited to managing the proper use of POS system pay methods promotions and approvals
- additionally required to assist in reconciliation of cash banks and securing bank and related reports and documentation
- create and collaborate within the food and beverage team to implement new ideas
- must be able to deal with high volume customer interactions and be consistently outgoing upbeat and cheerful
- builds guest relations throughout every shift by talking with customers and making them feel welcome comfortable and inviting them back
- observes all activity within assigned area offering assistance to all guests
- observes activity and reports anything that is out of the ordinary
- capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel
- effort is given to resolve all situations in a manner that maintains positive guest relationships
- ensures all guests are kept in play by providing friendly and helpful service at all interactions
- utilizes open body language to guests on casino floor while patrolling
- politely speaks with and assists guests as needed
- assists in maintaining a spotless casino by disposing of any cups glasses or bottles left on the floor by guests
- maintains monetary and paperwork accuracy and efficiency within department property standards
- adheres to regulatory departmental and company policies in an ethical manner and encourages others to do the same
- empowered to resolve guest disputes quickly and efficiently
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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