Job Overview
Compensation
Type:
Salary
Rate:
Range $47,200.00 - $63,500.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Training and Development
Job Description
Gilley's is a vibrant and dynamic food and beverage establishment, renowned for its engaging atmosphere and exceptional service standards. With a commitment to excellence and a focus on delivering memorable dining experiences, Gilley's prides itself on maintaining high-quality operations across all its food and beverage outlets. The restaurant combines traditional hospitality values with modern operational practices to ensure every guest feels welcomed and valued. As a key player in the hospitality industry, Gilley's offers an environment where innovation meets tradition, making it an ideal place for passionate food and beverage professionals to thrive.
The Food and Beverage Outlet Ma... Show More
The Food and Beverage Outlet Ma... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in food and beverage operations
- ability to lead and manage teams
- strong organizational skills
- customer service experience
- knowledge of safety and sanitation practices
- ability to handle cash and use POS systems
- excellent communication skills
- ability to work flexible hours
- problem-solving ability
- attention to detail
Job Qualifications
- Experience in food and beverage management
- strong leadership skills
- knowledge of food sanitation and safety regulations
- excellent customer service abilities
- ability to manage high volume customer interactions
- experience with cash handling procedures and POS systems
- effective communication and interpersonal skills
- ability to train and develop staff
- problem-solving skills
- knowledge of relevant laws and regulatory guidelines
Job Duties
- Leading F&B team by attracting, recruiting, training and appraising talented front-line personnel
- assist in managing food and beverage operations within budget and to the highest standards
- manage employees in all food and beverage outlets in a respectful manner
- manage all front and back of the house restaurant operations
- coordinate with F&B Manager and complete scheduled inventories and report re-order needs to the appropriate parties
- remain knowledgeable about the most updated laws and guidelines applicable to the F&B operations and team
- responsible for developing trainings for and communicating about such information to staff, ensuring compliance with the same
- assist in interviewing, hiring, training, and managing all personnel matters for front line personnel, including, but not limited to servers, runners, snack bar attendants, bartenders, and barbacks
- responsible for inspecting kitchen and bar equipment to hold staff accountable for food sanitation and safety regulations
- develop training and train staff on cash handling procedures in accordance with accounting and company policies
- create and collaborate within the food and beverage team to implement new ideas
- must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
- builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
- observes all activity within assigned area offering assistance to all guests
- observes activity and reports anything that is out of the ordinary
- capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel
- ensures all guests are kept in play by providing friendly and helpful service at all interactions
- utilizes open body language to guests on casino floor while patrolling
- politely speaks with and assists guests as needed
- assists in maintaining a spotless casino by disposing of any cups, glasses or bottles left on the floor by guests
- maintains monetary and paperwork accuracy and efficiency within department/property standards
- adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
- empowered to resolve guest disputes quickly and efficiently
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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