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Job Overview
Employment Type
Hourly
Compensation
Salary
Range $53,200.00 - $71,500.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee assistance program
Job Description
Highgate is a prominent real estate investment and hospitality management company with a diverse and expansive global portfolio consisting of over 400 hotels across North America, Europe, the Caribbean, and Latin America. Founded over 30 years ago, Highgate has established itself as an industry innovator, providing expert guidance throughout all phases of the property lifecycle, including planning, development, recapitalization, and disposition. The company's success is anchored in its ability to develop a wide array of bespoke lifestyle hotel brands, well-established legacy brands, and independent hotels and resorts. These properties showcase contemporary programming and leverage digital acumen to enhance guest experiences... Show More
Job Requirements
- at least 2 years of progressive experience in a hotel or a related field
- or a 4-year college degree
- or a 2-year college degree and 1 or more years of related experience
- long hours sometimes required
- medium work exerting up to 50 pounds of force occasionally and/or 20 pounds frequently
- effective verbal and written communication skills with all levels
- attentive, friendly, courteous and service-oriented manner
- ability to multitask and prioritize departmental functions
- participation in required meetings and trainings
- availability for M.O.D. coverage
- regular attendance in compliance with hotel standards
- maintain high standards of personal appearance and grooming
- comply with hotel standards for safe and efficient operations
- ability to identify and solve problems
- ability to understand and evaluate complex information
- maintain confidentiality
- maintain a warm and friendly demeanor at all times
Job Qualifications
- at least 2 years of progressive experience in hotel or related field
- or a 4-year college degree
- or a 2-year college degree and 1 or more years of related experience
- strong verbal and written communication skills
- ability to listen, understand and clarify guest and employee concerns
- effective multitasking and prioritization skills
- attentive, friendly, courteous, and service-oriented approach
- experience in staff training and performance management
- knowledge of local liquor laws and health regulations
- ability to conduct interviews and manage hiring
- proficiency in preparing reports and managing budgets
Job Duties
- be attentive, friendly, helpful, and courteous to guests, managers, and employees
- oversee all aspects of daily outlet operations
- supervise outlet personnel
- respond to guest complaints promptly
- collaborate with other F&B managers and report issues
- keep immediate supervisor informed of problems
- coordinate and monitor loss prevention measures
- prepare and submit required reports timely
- monitor quality of service in F&B outlet
- assist in menu planning and preparation
- ensure compliance with liquor laws and health regulations
- enforce SOP compliance in outlets
- manage requisition procedures
- be visible on the floor and assist staff during meals
- conduct staff performance reviews
- train employees on SOPs and job tasks
- conduct departmental and hotel training sessions
- interview candidates and manage hiring approvals
- complete tip reporting
- implement and monitor corporate promotions
- ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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