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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $25.50 - $28.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee wellness programs
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company, boasting a diverse global portfolio valued at over $15 billion. With more than 400 hotels under its management across key regions such as North America, Europe, the Caribbean, and Latin America, Highgate has established itself as a leader in the hospitality industry. The company is recognized for its innovative approach, leveraging advanced digital tools and market insights to deliver superior performance and maximize asset value. With three decades of operational excellence, Highgate offers unparalleled expertise in every phase of the hotel property lifecycle, including planning, development, recapitalization, and... Show More
Job Requirements
- Long hours sometimes required
- Medium work - exerting up to 50 pounds of force occasionally and/or 20 pounds frequently
- Attend all hotel required meetings and trainings
- Participate in M.O.D. coverage
- Maintain regular attendance as per scheduling needs
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with Highgate Hotel standards for safe and efficient operations
- Effective in handling problems including anticipating and solving them
- Must maintain confidentiality of information
- Must perform other duties as requested by management
- Maintain a warm and friendly demeanor at all times
Job Qualifications
- At least 2 years of progressive experience in a hotel or related field
- or a 4-year college degree
- or a 2-year college degree and 1 or more years of related experience
- Effective verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Attentive, friendly, courteous, and service-oriented approach
- Ability to listen to and clarify concerns
- Experience in conducting staff performance reviews
- Knowledge of SOPs and compliance regulations
- Ability to participate in training and development activities
- Experience with payroll and scheduling systems
- Problem-solving skills
- Ability to maintain confidentiality
Job Duties
- Be attentive, friendly, helpful, and courteous to guests, managers, and employees
- Oversee all aspects of the daily operation of the outlet
- Supervise outlet personnel
- Respond to guest complaints in a timely manner
- Work with other F&B managers and keep them informed of issues
- Keep immediate supervisor fully informed of problems or matters requiring attention
- Assist in coordinating and monitoring all phases of Loss Prevention in the outlet
- Prepare and submit required reports timely
- Ensure preparation of payroll, revenue, employee schedules, wage progress, and quarterly action plans
- Monitor quality of service in F&B outlet
- Assist in menu planning and preparation
- Ensure compliance with local liquor laws, health and sanitation regulations
- Ensure compliance with SOPs and requisition procedures in all outlets
- Be visible on the floor and assist staff during each meal period
- Conduct staff performance reviews
- Ensure training on SOPs and technical job tasks
- Participate in departmental and hotel training programs
- Interview candidates for front-of-house F&B positions
- Complete tip reporting
- Implement and monitor corporate promotions and buffet standards
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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