Job Overview
Employment Type
Hourly
Part-time
Work Schedule
Weekend Shifts
Benefits
Part-time schedule
hourly pay
Commission
Complimentary tickets
Discounted tickets
Career growth opportunities
Job Description
The Tucson Roadrunners are a professional ice hockey team based in Tucson, Arizona. They compete in the American Hockey League (AHL) and serve as the primary affiliate of the NHL's Arizona Coyotes. This sports organization is deeply committed to delivering an outstanding live event experience to its fans, showcasing high-level hockey competition while fostering a vibrant community atmosphere at every home game in Tucson. The team is known for its passionate fan base and is continuously looking for ways to enhance fan engagement and create memorable moments that resonate well beyond the rink. The Tucson Roadrunners organization values innovation, sportsmanship,... Show More
Job Requirements
- Bachelor’s degree preferred in sports management marketing communications or related field
- 1-2 years of customer service or sales experience preferably in sports entertainment or hospitality
- strong communication and interpersonal skills with a passion for helping people
- comfortable making outbound calls and discussing ticket options with fans
- organized detail-oriented and able to multitask in a fast-paced environment
- available to work evenings weekends and holidays as required by game and event schedule
Job Qualifications
- Bachelor’s degree preferred in sports management marketing communications or related field
- 1-2 years of customer service or sales experience preferably in sports entertainment or hospitality
- strong communication and interpersonal skills with a passion for helping people
- comfortable making outbound calls and discussing ticket options with fans
- organized detail-oriented and able to multitask in a fast-paced environment
- available to work evenings weekends and holidays as required by game and event schedule
Job Duties
- Engage with past game attendees to gather feedback ensuring superior customer experience
- respond to incoming calls emails and in-person inquiries related to tickets account management and game-day experiences
- resolve issues such as seating questions ticket exchanges and account concerns promptly and professionally
- assist with in-game member service tables fan engagement activations and special events member parties open practices etc
- support customer service initiatives on game day
- proactively contact past buyers partial plan holders and single-game customers to renew or upgrade into full-season or multi-game plans
- identify new business opportunities through referrals inbound leads and database research
- upsell seat upgrades premium areas and group experiences
- meet or exceed monthly goals for outbound calls touchpoints and potential sales revenue
- maintain accurate records in CRM systems tracking all customer interactions and transactions
- participate in select home games as needed and select team events to provide in-person customer service and represent the organization positively
- support fan engagement and promotional initiatives including customer appreciation nights giveaways and theme nights
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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