Family Engagement and Communications Manager, Camp Grossman
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
competitive salary
hybrid work schedule
Professional Development
Job Description
JCC Greater Boston, located in Newton, Massachusetts, is a well-established and respected community center dedicated to fostering a vibrant, inclusive, and diverse environment for people of all backgrounds. Since its inception in 1983, JCC Greater Boston has been unwavering in its mission to nurture meaningful and lasting relationships within the Greater Boston Jewish community and beyond. Through a variety of offerings such as early learning centers, day camps, regional teen and family programs, health and wellness activities, and adult arts and ideas classes, the organization provides invaluable connections, educational opportunities, and enriching experiences. The workplace environment at JCC Greater Boston... Show More
Job Requirements
- Bachelor’s Degree in communications, marketing, public relations, nonprofit management, or related field
- Three years progressive experience in administrative, customer-facing, communications role
- At least one year experience managing a function, operations, nonprofit program or staff
- Administrative or operations experience with camps or nonprofit youth development programs preferred
- Experience managing digital communications such as social media and email campaigns is a plus
- Current and valid driver’s license for local driving
- Proficiency using Office suites, Canva, CRM systems, social media platforms
- Strong organizational and project management skills
- Excellent written and verbal communication abilities
- Ability to work in busy, dynamic, often noisy environment
- Ability to lift and carry up to 20 pounds
- Must operate in hybrid setting including onsite during camping season
Job Qualifications
- Bachelor’s Degree in communications, marketing, public relations, nonprofit management, or related field
- Three years progressive experience in administrative, customer-facing, communications roles
- At least one year managing or coordinating operations, nonprofit programs or staff
- Experience in nonprofit youth development programs preferred
- Experience managing digital communications including social media and email campaigns
- Proficiency with computers, Office suite, Canva, CRM systems, social media platforms
- Strong organizational and project management skills
- Excellent written and verbal communication abilities
- Familiarity with Jewish traditions and pluralistic approaches preferred
Job Duties
- Serve as the primary point of contact for prospective and current camp families
- Respond promptly and warmly to inquiries from families
- Guide new families through the enrollment process ensuring a supportive experience
- Address questions about programs, policies, logistics, and schedules professionally
- Triage family concerns to appropriate staff ensuring timely follow-up
- Maintain accurate records of all communications
- Manage family newsletters and mass communications year-round
- Partner with Leadership and Marketing Teams on crisis communications
- Collaborate with program staff to document and share camp stories, photos, and videos
- Manage family surveys and data collection
- Develop and maintain relationships with community partners including religious schools, synagogues, and day schools
- Connect and partner with JCC family and community coordinators
- Manage Camp Grossman’s Family Ambassador volunteers
- Plan and manage camper recruitment and engagement events
- Partner with Development team on alumni engagement strategies
- Coordinate facility rentals and event staffing with JCC Events Manager
- Actively create a welcoming dynamic for all individuals
- Participate as an essential member of the Camping team
- Support JCC Greater Boston’s mission, vision, and values
- Attend staff and all-staff meetings
- Supervise camp photographers, videographers, social media and marketing interns
- Conduct supervisory meetings providing guidance and direction
- Evaluate assigned staff maintaining high quality of instruction and safety
- Uphold JCC policies and model alignment
- Foster a positive, collaborative work culture
- Provide constructive feedback and course correction
- Perform time and attendance reporting for supervisees
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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