Fairfield Inn & Suites Indianapolis East - Dual Assistant General Manager
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Fairfield Inn & Suites Indianapolis East is an award-winning hotel located just 7 minutes east of Downtown Indianapolis via I-70. Situated conveniently close to major landmarks such as the Indianapolis Convention Center, Lucas Oil Stadium, NCAA Hall of Champions, Conseco Fieldhouse, Indiana State Fairgrounds, Indianapolis Museum of Art, Indianapolis Motor Speedway, Broad Ripple, and Butler University, this hotel serves both business and leisure travelers with exceptional value and service. It boasts newly renovated guest rooms featuring new furniture, double pillow-top mattresses and bedding, and 37 Flat Panel High-Definition TVs. Guests also enjoy complimentary amenities including free breakfast, a heated indoor... Show More
Job Requirements
- Education qualifications as noted above
- Previous supervisory experience
- Proficiency in Windows operating systems
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful, high-pressure situations
- Ability to maintain composure and objectivity under pressure
- Effective problem-solving skills
- Ability to assimilate complex information and adjust it to meet needs
- Effective communication skills
- Ability to understand financial data
- Commitment to work required hours and oversee staff
- Must comply with certification requirements for the position including Food Handlers, Alcohol Awareness, CPR and First Aid
- Maintain high standards of grooming and adherence to dress code
- Regular attendance as per scheduling needs
Job Qualifications
- At least 5 years progressive experience in a Rooms or Food & Beverage department in a hotel
- or a 4-year college degree and at least 2 to 3 years experience in a Rooms or Food & Beverage department at a hotel
- or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or Food & Beverage department at a hotel
- Previous supervisory experience required
- Proficient in Windows operating systems
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful, high-pressure situations
- Ability to maintain composure and objectivity under pressure
- Effective problem-solving skills in the workplace
- Ability to assimilate complex information from disparate sources and appropriately adjust it
- Effective at listening, understanding, clarifying and resolving concerns raised by co-workers and guests
- Ability to work with and understand financial information and basic arithmetic
- Ability to convey information and ideas clearly
Job Duties
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
- Maintain regular attendance in compliance with hotel standards, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, including compliance with the hotel's dress code and wearing a nametag when working
- Comply and ensure adherence to hotel standards and regulations to encourage safe and efficient hotel operations
- Comply with certification requirements including Food Handlers, Alcohol Awareness, CPR and First Aid
- Ensure efficient operation of the hotel in the absence of the General Manager by supervising and supporting Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping departments
- Communicate and correct deficiencies in these departments in conjunction with the supervisor on duty
- Use competencies from training materials to develop self in all operational departments
- Work with Department Heads to understand each position and its impact on hotel operations
- Assist the General Manager in revenue generation programs and participate in sales efforts
- Assist in the development of managerial and hourly employees through corporate-approved training programs
- Conduct bi-weekly one-on-one meetings with Department Heads to facilitate personnel development
- Create an environment where employees make empowered decisions to ensure guest satisfaction
- Follow up on empowerment successes and opportunities
- Assist the General Manager with creating financial reports as required by Corporate Office
- Meet all Corporate deadlines and those imposed by the General Manager
- Participate in required Manager on Duty coverage
- Ensure training in service standards is taking place in each department using effective training steps
- Handle recruiting, hiring and training for Guest Services based on occupancy
- Be present in public areas during peak times to greet guests and offer assistance
- Maintain procedures for handling the hotel safe and initiate monthly safe audits
- Ensure that all scheduled meetings take place on the property
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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