Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
The Food and Beverage Outlet Manager plays a critical role within the hospitality industry, specifically focusing on overseeing and managing all food and beverage (F&B) outlets of a hotel or resort. This position is essential for maintaining high-quality service standards and ensuring operational efficiency across all dining and beverage areas. The company hiring for this role operates within the hospitality sector, likely a medium to large-sized hotel or resort, dedicated to providing exceptional guest experiences through well-managed food and beverage services.
As a Food and Beverage Outlet Manager, the successful candidate will be responsible for supervising various F&B out... Show More
As a Food and Beverage Outlet Manager, the successful candidate will be responsible for supervising various F&B out... Show More
Job Requirements
- Physical ability to frequently sit, stand, walk, talk, and hear
- Ability to lift at least 80 pounds
- Frequent use of hands to finger, handle or feel objects, tools or controls
- May require reaching with hands and arms
- Clear and concise written and verbal communication skills
- Ability to handle multiple tasks simultaneously
- Strong commitment to guest service and professional response to complaints
- Ability to work in a moderate noise environment
Job Qualifications
- Minimum of 2 years food and beverage supervisory or management outlet experience preferably in a hotel of similar size
- Complete knowledge and strict adherence to state liquor regulations including service restrictions
- Food handling certificate
- Knowledge of various food service styles including French, Russian, tableside flambé, butler style service
- Ability to compute basic mathematical calculations
- Familiarity with food and beverage cost controls
- Certification in alcohol awareness program
- Computer literate
Job Duties
- Spends 80% of their shift outside supervising the team members and communicating with guests to ensure memorable experiences
- Cover staff breaks when needed
- Train in all outlets and able to cover shifts in all areas as needed
- Complete stand up daily and in the event of staggered shifts hold multiple meetings
- Ensure during this meeting that uniform and grooming standards are addressed
- Know and communicate all Forbes service standards
- Train all incoming staff on all Forbes star service standards
- Consistently perform audits to ensure team members are performing to standard
- Ensure staff completes Daily Opening and Closing Checklists
- Ensure completion of the Manager Timeline Checklists and Daily Recap Report on every shift
- Assists with adhering to city rules and codes regarding beach and pool operations
- Resolve all guest issues and follow up to ensure satisfaction
- Communicate guest issues and outcomes to F&B management team in real time
- Perform monthly inventory
- Enter weekly schedules in payroll system and update timesheets on every shift
- Update attendance tracker as needed
- Maintain good knowledge of current food and beverage trends and menu presentation
- Has working knowledge of restaurant and bar promotions, cost control, beverage inventory, purchasing, and checkbook accounting
- Ensure all staff is trained to hotel standards and government food handling regulations
- Preserve excellent levels of internal and external customer service
- Create, maintain and distribute weekly schedules
- Evaluate and supervise performance and carry out disciplinary action as needed
- Attend and participate in weekly management meetings
- Communicate and collaborate with other departments to ensure appropriate staff levels for all events
- Maximize food and beverage sales through marketing, promotions, special events, and staff training on up-selling
- Communicate with service and kitchen staff regarding reservations and special events
- Establish par levels for supplies and equipment
- Complete requisitions for shortages or anticipated business needs
- Develop and implement employee engagement strategies
- Responsible for safety, sanitation and cleanliness of outlets
- Manage multiple tasks effectively
- Exhibit strong commitment to guest service and professional complaint resolution
- Assist with updating par levels and replenishment requisitions
- Possess strong computer knowledge including Micros, Microsoft, and SMS systems
- Provide professional, engaging and friendly service acting as a role model
- Participate in training and coaching new and existing team members
- Support and participate in incentive and motivation programs for team members
- Actively participate in operations to evaluate shortfalls and training needs
- Consistently follow Forbes standards
- Perform other duties as assigned.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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