Extended Stay America Newport News ? Yorktown - Front Desk Agent
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Extended Stay America - Newport News - Yorktown is part of the well-known Extended Stay America hotel chain, offering convenient and comfortable accommodations for travelers. Located just 20 minutes from the city of Yorktown, this property is perfectly situated for guests who are visiting for leisure, business, or extended stays such as long fishing trips along the York River. Extended Stay America focuses on providing guests with a homely environment that caters to both short-term and long-term housing needs, blending affordability with quality service and convenience.
The Front Desk Agent role at Extended Stay America - Newport News ... Show More
The Front Desk Agent role at Extended Stay America - Newport News ... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel or related field preferred
- Knowledge of hotel management software
- Competence in Microsoft Office applications
- Ability to deliver excellent customer service
- Strong interpersonal skills
- Ability to handle stressful situations gracefully
Job Qualifications
- High school diploma or equivalent
- Experience in hotel or related hospitality field preferred
- Familiarity with hotel management software
- Proficiency in Microsoft Office suite
- Strong communication skills
- Ability to multitask and problem-solve under pressure
Job Duties
- Provide warm and welcoming guest service
- Communicate clearly and confidently with guests and team members
- Resolve guest issues quickly and effectively
- Manage multiple tasks including reservations, check-ins, check-outs, and billing
- Use hotel management software to handle guest accounts and reservations
- Maintain organization and smooth operation of the front desk
- Coordinate with housekeeping and other departments as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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