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Extended Stay America Fort Worth - Southwest - Front Desk Supervisor
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
accidental death and dismemberment insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Extended Stay America - Fort Worth - Southwest is a leading hotel brand specializing in providing practical and comfortable residential-style accommodations tailored for guests who stay several nights or longer. Strategically located just off I-20, this hotel offers convenient access to popular Fort Worth attractions such as the Fort Worth Zoo, the Fort Worth Botanic Garden, the Modern Art Museum of Fort Worth, and the Fort Worth Water Gardens. Designed to serve both business and leisure travelers, the property features spacious suites equipped with full kitchens, complimentary Wi-Fi, a grab-and-go breakfast option, on-site laundry facilities, and pet-friendly accommodations. The atmosphere... Show More
Job Requirements
- High school diploma or equivalent required
- at least 2 to 3 years of progressive experience in a hotel or related field required
- previous supervisory experience preferred
- must have a valid driver’s license
- compliance with certification requirements which may include food handlers, alcohol awareness, CPR, and first aid
Job Qualifications
- High school diploma or equivalent
- at least 2 to 3 years of progressive experience in a hotel or related field
- previous supervisory experience preferred
- valid driver’s license
- familiarity with front desk operations and guest service protocols
- strong leadership and communication skills
- ability to handle stressful situations with professionalism
- knowledge of hospitality industry safety and compliance standards
Job Duties
- Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free
- manage reservations, VIP requests, and guest inquiries with professionalism
- oversee daily front desk operations including tracking logs, handling messages and packages
- monitor room rates, packages, and promotions to boost revenue
- lead, train, and support front desk associates to build a strong, communicative team
- address guest concerns and resolve workplace issues efficiently
- ensure safety and hospitality standards are maintained at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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