Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.75 - $31.75
Work Schedule
Standard Hours
Benefits
base salary
Commission bonuses
Medical insurance
Dental Insurance
Vision Insurance
401K Plan with employer match
Paid training
employee vehicle purchase plans
discounts on products and services
Job Description
As an Express Service Advisor at Central Valley Automotive, you will be the essential first point of contact for customers entering the express service lane, owning the customer experience from start to finish. This role involves a dynamic blend of customer service, product knowledge, and coordination with service technicians to ensure a seamless and positive service process. You will greet vehicle owners promptly, assist them in understanding the service options, and address any concerns or questions they may have, ensuring clear communication and satisfaction. The position is suitable for individuals new to the automotive sector who bring experience from customer... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service, retail sales, hospitality, or restaurant industry preferred
- excellent interpersonal and communication skills
- ability to multitask in a fast-paced environment
- strong organizational skills
- professional appearance
- valid driver’s license
- willingness to undergo background check and drug screening
- availability to work flexible hours including weekends
Job Qualifications
- Organized and friendly personality
- demonstrated ability to manage others
- time management skills
- fantastic communication skills with customers
- bilingual candidates are a plus
- professional well-groomed personal appearance
- clean driving record
- willingness to submit to a pre-employment background check and drug screen
Job Duties
- Oversee flow of drive lane to ensure prompt and courteous service
- take ownership of the customer's experience by performing additional assignments that enhance dealership impression
- provide concierge support for all owner inquiries via phone or in person
- ensure daily inventory of technicians' time is consistently sold to service customers
- distribute work efficiently among technicians
- manage scheduling and communication between customers and technicians
- maintain a positive and professional demeanor representing the dealership
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: