Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
work from anywhere
Paid Time Off
401k with 4% match (immediate vesting)
Medical insurance
Dental Insurance
Vision Insurance
Company provided equipment
Monthly technology stipend
FSA and HSA with employer contributions
Health and Wellness Incentives
Paid parental leave
Job Description
eXp Realty is a pioneering global real estate brokerage firm that stands apart through its innovative work-from-anywhere model and the use of eXp World, a fully immersive 3-D virtual office environment. With over 2,000 team members leveraging this cloud-based platform, eXp Realty offers a modern and collaborative approach to real estate. Recognized as an 8-time Glassdoor Best Places to Work, eXp Realty fosters an inclusive culture that values creativity, audacity, and revolutionary solutions to traditional real estate challenges. This organization is dedicated to empowering its agents by providing 24/7 access to collaborative tools, extensive training, and a supportive virtual workspace... Show More
Job Requirements
- High school diploma or GED
- Real estate experience preferred
- Excellent written and verbal communication skills
- Excellent organizational skills
- Strong knowledge of Microsoft Office and Google Suite
- Problem solving skills
- 2+ years in the customer service industry
Job Qualifications
- High school diploma or GED
- Real estate experience strongly preferred
- Excellent written and verbal communication skills
- Excellent organizational skills
- Strong knowledge of Microsoft Office and Google Suite
- Problem solving skills
- 2+ years of experience in the customer service industry
Job Duties
- Providing white glove service to the agents in our virtual environment
- Assisting the agents with questions through the in-world ticketing system
- Directing agents to appropriate areas for help across the company
- Frontline support for the ticket system
- Cross-trained in all areas of onboarding and post-onboarding support
- Answering inquiries in Intercom
- Following up with NPS detractors
- Performing other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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