Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
work from anywhere
Paid Time Off
401k with 4 percent match
Medical insurance
Dental Insurance
Vision Insurance
Company provided equipment
Monthly technology stipend
FSA and HSA with employer contributions
Health and Wellness Incentives
Paid parental leave
Job Description
eXp Realty is one of the pioneering work-from-anywhere companies with over 2,000 team members who collaborate and connect using our innovative virtual office platform known as eXp World. As a global, full-service real estate brokerage, eXp Realty has revolutionized the traditional real estate industry by leveraging a 3-D, fully immersive, cloud-based office environment. This platform offers 24/7 access to collaborative tools and extensive training, empowering our team members to perform efficiently and effectively from any location within the United States. Recognized as an 8-time Glassdoor Best Places to Work organization, eXp Realty fosters a culture of creativity, innovation, and teamwork.... Show More
Job Requirements
- high school diploma or GED
- real estate experience preferred
- excellent written and verbal communication skills
- excellent organizational skills
- strong knowledge of Microsoft Office and Google Suite
- problem solving skills
- 2 plus years in the customer service industry
Job Qualifications
- high school diploma or GED
- real estate experience strongly preferred
- excellent written and verbal communication skills
- excellent organizational skills
- strong knowledge of Microsoft Office and Google Suite
- problem-solving skills
- 2 plus years in the customer service industry
Job Duties
- providing white glove service to the agents in the virtual environment
- assisting agents with questions through the ticketing system
- directing agents to appropriate resources across the company
- frontline support for the ticket system
- cross-trained in all areas of onboarding and post-onboarding
- answering inquiries through Intercom
- following up with NPS detractors
- performing other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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