Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Fixed Shifts
Benefits
work from anywhere
Paid Time Off
401k with 4% match
Medical insurance
Dental Insurance
Vision Insurance
Company provided equipment
Monthly technology stipend
FSA and HSA with employer contributions
Health and Wellness Incentives
100% paid parental leave
Job Description
eXp Realty is a pioneering real estate brokerage that has transformed the traditional real estate industry through its innovative, cloud-based virtual office environment known as eXp World. Established as one of the first work-from-anywhere companies, eXp Realty empowers its global team of over 2,000 members to operate seamlessly in a fully immersive 3-D collaborative platform. This unique approach allows for 24/7 access to critical tools, training, and resources, enabling agents and staff to work flexibly and efficiently from any location in the United States while maintaining excellent service standards and strong team connectivity. eXp Realty has earned significant recognition, including... Show More
Job Requirements
- High school diploma or GED
- real estate experience strongly preferred
- excellent written and verbal communication skills
- excellent organizational skills
- strong knowledge of Microsoft Office and Google Suite
- problem solving skills
- 2+ years in the customer service industry
Job Qualifications
- High school diploma or GED
- real estate experience strongly preferred
- excellent written and verbal communication skills
- excellent organizational skills
- strong knowledge of Microsoft Office and Google Suite
- problem solving skills
- 2+ years in the customer service industry
Job Duties
- Providing white glove service to agents in the virtual environment
- assisting agents with questions through the ticketing system
- directing agents to appropriate company resources
- frontline support for the ticket system
- cross-trained in all areas of onboarding and after onboarding
- answering inquiries in Intercom
- following up with NPS detractors
- performing other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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