Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
work from anywhere
Paid Time Off
401k with 4% match
Medical insurance
Dental Insurance
Vision Insurance
Company provided equipment
Monthly technology stipend
FSA and HSA with employer contributions
Health and Wellness Incentives
100% paid parental leave
Job Description
eXp Realty is a pioneering real estate brokerage firm recognized for its innovative work-from-anywhere culture, employing over 2,000 team members across the United States. As one of the first companies to embrace a fully virtual office environment, eXp Realty leverages its proprietary 3-D cloud-based platform called eXp World. This state-of-the-art virtual office enables seamless collaboration, training, and connectivity among its team members 24 hours a day, seven days a week. Established within the real estate sector, eXp Realty breaks the traditional mold by fostering a creative and inclusive environment where bold ideas and revolutionary outcomes are encouraged and rewarded. The... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years of experience in customer service
- Real estate experience preferred
- Excellent written and verbal communication skills
- Strong organizational skills
- Proficiency in Microsoft Office and Google Suite
- Ability to work remotely within U.S. time zone of 10:00 AM to 7:00 PM CST
Job Qualifications
- High school diploma or GED
- Real estate experience strongly preferred
- Excellent written and verbal communication skills
- Excellent organizational skills
- Strong knowledge of Microsoft Office and Google Suite
- Proven problem-solving skills
- Minimum of 2 years in customer service industry
Job Duties
- Provide frontline support for the ticket system
- Cross-train in all areas of onboarding and post-onboarding support
- Deliver white-glove service to real estate agents
- Respond to inquiries via Intercom
- Follow up with NPS detractors to improve service quality
- Assist agents in navigating company resources
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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