Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Benefits
work from anywhere
Paid Time Off
401k with 4% match
Medical insurance
Dental Insurance
Vision Insurance
Company provided equipment
technology stipend
FSA
HSA with employer contributions
Health and Wellness Incentives
Paid parental leave
Job Description
eXp Realty is a pioneering real estate brokerage that has transformed the traditional model by embracing a fully virtual, work-from-anywhere environment. With over 2,000 team members worldwide, eXp Realty leverages its innovative virtual office platform, eXp World, to provide a collaborative and immersive cloud-based workspace. This cutting-edge approach allows their diverse team to connect, learn, and grow in real time, no matter where they are located, supporting a flexible and modern work-life balance. As one of the first companies to champion this virtual office model, eXp Realty continuously fosters a culture of creativity, inclusion, and audacity where groundbreaking ideas and... Show More
Job Requirements
- High school diploma or GED
- Real estate experience preferred
- Excellent written and verbal communication skills
- Excellent organizational skills
- Strong knowledge of Microsoft Office and Google Suite
- Problem solving skills
- At least 2 years in the customer service industry
Job Qualifications
- High school diploma or GED
- Real estate experience strongly preferred
- Excellent written and verbal communication skills
- Excellent organizational skills
- Strong knowledge of Microsoft Office and Google Suite
- Problem solving skills
- Minimum 2 years experience in the customer service industry
Job Duties
- Provide white glove service to agents in the virtual environment
- Assist agents with questions through the ticketing system
- Direct agents to appropriate resources within the company
- Perform frontline support for the ticket system
- Be cross-trained in onboarding and after onboarding support
- Respond to inquiries in Intercom
- Follow up with NPS detractors
- Perform other duties as assigned
Job Location
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