eXpert Care Desk, Concierge (Bilingual English/Spanish) - (REMOTE)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
work from anywhere
Paid Time Off
401k with 4% match (immediate vesting)
medical benefits
Dental benefits
vision benefits
Company provided equipment
Monthly technology stipend
FSA with employer contributions
HSA with employer contributions
Health and Wellness Incentives
100% paid parental leave
Job Description
eXp Realty is a pioneering leader in the real estate industry, recognized as one of the first work-from-anywhere companies with a strong global presence. With over 2,000 team members, eXp Realty operates uniquely through its proprietary virtual office platform known as eXp World. This 3-D, fully immersive cloud environment provides 24/7 access to collaborative tools, training, and resources, allowing team members to work seamlessly from any location within the United States. This innovative model has revolutionized the traditional real estate brokerage by breaking down geographic barriers and fostering a dynamic, inclusive culture where creativity and bold solutions are highly valued.<... Show More
Job Requirements
- High school diploma/GED required
- Real estate experience strongly preferred
- Excellent written and verbal communication skills
- Excellent organizational skills
- Strong knowledge of Microsoft Office/Google Suite
- Problem solving skills
- 2+ years in the customer service industry
Job Qualifications
- High school diploma/GED
- Real estate experience strongly preferred
- Excellent written and verbal communication skills
- Excellent organizational skills
- Strong knowledge of Microsoft Office/Google Suite
- Problem solving skills
- 2+ years in the customer service industry
Job Duties
- Providing white glove service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system
- Helping to direct agents to where they need to go for help in different areas of our company
- Frontline support for the ticket system
- Cross-trained in all areas of onboarding and after onboarding
- Provide white-glove service to the agents
- Answer inquiries in Intercom
- Follow up with NPS detractors
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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