Experienced Service Advisor

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $18.00 - $29.00
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Work Schedule

Standard Hours
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Benefits

Medical
Dental
Vision
short-term disability
long-term disability
Paid Basic Life Insurance
401(k) Plan
Personal time off
Paid training
employee vehicle purchase plans
Health and wellness programs
Saturday Lunches
discounts on products and services

Job Description

Fields Mercedes Benz of Lakeland is a distinguished, family-owned and operated luxury car dealership committed to providing an exceptional customer experience in the automotive industry. With a well-established reputation in Lakeland, this dealership embodies a culture shaped by its core values known as the Fields Five: Safety, Integrity, Courtesy, Presentation, and Efficiency. These guiding principles are embedded in everyday operations, creating a positive and collaborative work environment where innovation is encouraged and career development is emphasized through internal promotion. The dealership’s commitment to transparency and a shared purpose ensures every team member contributes to maintaining its high standards of excellence.<... Show More

Job Requirements

  • High school diploma or equivalent
  • Prior experience in customer service, retail sales, hospitality, or related fields preferred but not required
  • Ability to stand and walk frequently during work hours
  • Capability to lift and/or move up to 40 pounds regularly
  • Strong interpersonal skills
  • Valid motor vehicle driving record in accordance with dealership standards
  • Willingness to undergo background screening

Job Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with customers
  • Professional, well-groomed personal appearance
  • Acceptable motor vehicle driving record according to dealership guidelines
  • Willing to submit to a pre-employment background check

Job Duties

  • Oversee flow of drive lane
  • Ensure that customers receive prompt, courteous, and effective service
  • Take ownership of the customer’s experience by carrying out additional assignments to leave a positive impression
  • Provide concierge support for all owner inquiries, whether phone or in person
  • Ensure daily inventory of technicians' time is consistently sold to service customers
  • Distribute work between technicians efficiently

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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