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Experienced Host

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $19.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Competitive hourly pay
supportive work environment
opportunities for growth
Employee discounts on food and beverages

Job Description

Coach Grill in Wayland, MA, is a distinguished establishment known for its upscale dining experience that blends New England charm with the refinement of a classic American steakhouse. With decades of history serving premium cuts of beef, fresh seafood, and expertly crafted dishes, Coach Grill stands as a culinary landmark for both locals and visitors seeking quality and elegance in their dining choices. The restaurant prides itself on exceptional service and high-quality ingredients, creating memorable moments for every guest that walks through its doors. In addition to its culinary offerings, Coach Grill fosters a work environment that values collaboration, respect,... Show More

Job Requirements

  • Minimum of 1 year upscale hospitality experience as a host
  • Ability to maintain proper grooming and uniform standards
  • Excellent verbal communication skills
  • Guest service orientation with a friendly and enthusiastic demeanor
  • Ability to handle guest complaints professionally
  • Competency in using a table management system or similar software
  • Strong teamwork and collaboration skills
  • Flexibility to perform opening, running, and closing duties

Job Qualifications

  • Adaptability and flexibility
  • Attention to detail
  • Communication
  • Confidence
  • Customer focus
  • Initiative
  • Problem solving
  • Teamwork

Job Duties

  • Maintain proper grooming and uniform standards
  • Greet guests with a genuine welcome while making a fantastic first impression
  • Deliver genuine hospitality to and establish emotional connections with our guests
  • Contribute to the overall teamwork and success of the restaurant
  • Communicate effectively with guests and team members
  • Assist guests to their tables while engaging in polite conversation and delivering a great experience
  • Answer the telephones and take requests for reservations accurately
  • Take orders, in person or over the telephone, for takeout orders and packages to go food accurately
  • Update table availability and manage dining room effectively using the table management system
  • Handle guest complaints professionally and alert a manager immediately
  • Communicate with managers and servers regarding table availability, key table updates, or special requests made by guests
  • Follow up with guests about their meal and dining experience to ensure great guest satisfaction
  • Maintain high level of cleanliness and sanitation
  • Demonstrate professional and gracious demeanor at all times
  • Perform all opening, running, and closing duties accurately
  • Perform any job function requested by the management team

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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