Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $80,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
health benefits
Medical insurance
Dental Insurance
Vision Insurance
Individual retirement account
Commuter Benefits
Paid vacation
Paid sick leave
Job Description
Original X Productions (OGX) are the operators of worldwide location-based entertainment experiences including The FRIENDS Experience and Hershey Super Sweet Adventure. OGX specializes in creating immersive, interactive entertainment venues that bring favorite stories and characters to life, offering unique and memorable experiences for guests of all ages. With a focus on storytelling, dynamic performances, and exclusive merchandise, OGX delivers engaging and high-quality entertainment destinations that attract visitors from around the globe. As a leader in location-based entertainment, OGX prioritizes exceptional customer service, operational excellence, and the creation of a positive and fun work environment for its employees.
The Experience ... Show More
The Experience ... Show More
Job Requirements
- 3+ years of leadership experience in the operation of a successful revenue-generating hospitality and/or leisure business
- bachelor’s degree or equivalent experience
- exceptional communication skills, both written and verbal
- organized and detail oriented
- ability to multitask effectively
- maintains composure under pressure and enjoys working in a fast-paced and fluid environment
- ability to work weekends and holidays
Job Qualifications
- Bachelor’s degree or equivalent experience
- 3+ years of leadership experience in the operation of a successful revenue-generating hospitality and/or leisure business
- exceptional communication skills, both written and verbal
- organized and detail oriented
- ability to multitask effectively
- maintains composure under pressure and enjoys working in a fast-paced and fluid environment
- ability to work weekends and holidays
Job Duties
- Implement and promote operations policies, procedures, and standards
- recruit, interview, and hire daily operational staff including experiential personnel, box office, show services and other necessary personnel
- assist in the training and creating reference materials for all operations staff
- communicate company vision, customer-service expectations, corporate directives, and incentives to all location employees
- oversee the implementation and compliance of all health and safety protocols to ensure a safe and clean environment for staff and guests
- be part of the MOD (Manager on Duty) rotation
- oversee on-site day-to-day operations including ticketing, POS management, attraction operations, guest services, custodial services, security services, on-site marketing, on-site groups and events, photo opportunities, and coat check
- develop, manage, and approve line schedules for all operations staff
- oversee payroll and ensure on time and accurate payroll reporting weekly in partnership with human resources
- responsible for meeting budgeted labor goals and adjusting the labor schedules based on demand
- enforce all rules and regulations, uphold proper levels of accountability and support discipline in partnership with people and culture when standards are not met
- ensuring property is well maintained, in working order and peak condition at all times by working with Property Management and Touring teams
- overseeing the maintenance of all equipment and supplies to ensure all needs are met
- monitor third party operators and vendors to ensure they provide services consistent with company standards
- assist with special company projects as may be needed
- perform any and all duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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