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Experience Specialist/Receptionist: Penn Cardiology
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
Parental leave
401K Matching
Employee Recognition Program
Dental Insurance
Health Insurance
Paid holidays
short-term disability
long-term disability
Pet insurance
Daily Pay
Tuition Reimbursement
Adoption assistance
Job Description
UnityPoint Health is a leading healthcare organization committed to delivering exceptional patient care and fostering a supportive work environment for its team members. Recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for several consecutive years, UnityPoint Health prides itself on its culture of inclusion, professional development, and comprehensive benefits. The organization’s dedication to employee well-being is evident in its robust Total Rewards program, which encompasses paid time off, parental leave, 401K matching, employee recognition programs, and health and dental insurance, among other benefits. Additionally, UnityPoint Health offers innovative features like pet insurance, adoption assistance, tuition... Show More
Job Requirements
- High school diploma or GED
- 1+ year of customer service or front desk experience
- Basic computer proficiency including Microsoft Office
- Strong communication skills
- Ability to multitask and handle fast-paced environments
- Knowledge of HIPAA regulations is preferred
Job Qualifications
- High school diploma or GED
- 1+ year of customer service or front desk experience preferred (healthcare setting is a plus)
- Excellent interpersonal, communication, and problem-solving skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms
- Professional appearance and demeanor
Job Duties
- Greet patients and visitors with warmth and professionalism, creating a welcoming environment
- Check patients in and out, verify personal and insurance information, and update records as needed
- Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system
- Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments
- Collect and process payments, issue receipts, and assist with billing questions
- Maintain confidentiality of all patient records and comply with HIPAA regulations
- Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic
- Coordinate with clinical staff to manage patient flow and minimize wait times
- Perform general administrative duties such as data entry, filing, faxing, and scanning documents
- Assist in onboarding new patients and educating them on clinic policies and procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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