Experience Specialist/Receptionist: East DSM Family Care
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.50
Work Schedule
Standard Hours
Benefits
Paid Time Off
Parental leave
401K Matching
Employee Recognition Program
Dental Insurance
Health Insurance
Paid holidays
short-term disability
long-term disability
Pet insurance
Daily Pay
Tuition Reimbursement
Adoption assistance
Job Description
East DSM Family Care is a vital part of UnityPoint Health, a trusted name in healthcare recognized for its commitment to quality patient care and employee satisfaction. UnityPoint Health has been repeatedly honored as a Top 150 Place to Work in Healthcare by Becker's Healthcare, illustrating its dedication to creating a supportive and enriching work environment. The organization believes deeply in nurturing its team members, ensuring they have access to competitive benefits and ongoing opportunities for professional development and personal well-being. As a comprehensive health system, UnityPoint Health serves diverse communities with a range of medical services, emphasizing patient-centered care... Show More
Job Requirements
- high school degree or vocational school graduate
- previous medical office experience preferred
- strong customer service skills
- excellent computer skills and abilities
- ability to understand and apply guidelines, policies and procedures
- strong personable skills to interact with physicians, health care team members, patients and support systems
- effective communication skills
- proficient in Microsoft Office
- customer and patient focused
- medical terminology/background a plus
Job Qualifications
- high school degree or vocational school graduate
- previous medical office experience preferred
- strong customer service skills
- excellent computer skills and abilities
- ability to understand and apply guidelines, policies and procedures
- strong personable skills to interact with physicians, health care team members, patients and support systems
- effective communication skills
- proficient in Microsoft Office
- customer and patient focused
- medical terminology/background a plus
Job Duties
- Greets patients and visitors and obtains accurate information and signatures for office records
- obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient
- photo-copy and scan insurance cards and driver’s licenses
- adhere to all confidentiality policies and procedures
- answers telephone calls promptly and accurately
- takes telephone messages and directs calls in an appropriate and professional manner
- retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested
- collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits
- demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations
- integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM
- balance team and individual responsibilities
- be open and objective to other’s views
- give and welcome feedback
- contribute to positive team goals
- and put the success of the team above own interests
- open and/or closes the clinic following specific guidelines of the individual clinic
- refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
- perform functions other than described due to extenuating circumstances
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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