Job Overview
Employment Type
Temporary
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Day Shifts
Weekend Shifts
Fixed Shifts
Night Shifts
Job Description
Aero is a pioneering company in the aviation industry that is redefining air travel by blending the timeless elegance of the golden age of aviation with a modern, customer-centric approach. Operating primarily in the private air travel segment, Aero delivers premium, direct flights through private terminals, ensuring a low-contact and luxurious travel experience for its guests. The company distinguishes itself by prioritizing not only an exceptional journey for its travelers but also an enriching and supportive work environment for its employees. By fostering a culture rooted in transparency, accountability, support, and fulfillment, Aero motivates its team to excel in delivering... Show More
Job Requirements
- Experience working in guest-facing roles preferably private aviation or luxury hospitality
- Ability to pass pre-employment and random drug testing including marijuana, cocaine, amphetamines, opioids, and phencyclidine (PCP)
- Physical ability to stand for at least 8 hours, walk at a fast pace, move, pull, carry or lift at least 50 lbs, and occasionally kneel or bend
- Excellent communication skills
- Flexibility to work early mornings, nights, weekends, and holidays
- Ability to commute to and from Las Vegas Harry Reid International Airport within 60 minutes
Job Qualifications
- Experience working in guest-facing roles preferably in private aviation or luxury hospitality
- Strong communication skills
- Knowledge of TSA and FAA policies and procedures
- Ability to work collaboratively with cross-functional teams
- Capacity to manage time-sensitive decisions and operations
- Familiarity with customer service metrics like net promoter score (NPS)
- Adaptability to evolving operational standards and technologies
Job Duties
- Operate as Ground Security Coordinator (GSC) applying deep knowledge of TSA procedures and requirements to ensure safety compliance
- Drive net promoter score (NPS) by delivering superior communication and personalized service to guests and assist in service recovery during IROPS
- Coordinate with FBO partner to consistently meet guest needs and Aero operational processes
- Collaborate with Host and Concierge Teams, Flight Crew, and Operations to make timely decisions regarding daily operations
- Stay informed on company and FAA policies, ensuring activities align with Concierge Playbook, Host Procedures Playbook, TSA security requirements, and Ground Handling Manual
- Contribute to developing, implementing, and troubleshooting processes, procedures, and technology at the Las Vegas location
- Perform other assigned projects and tasks as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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