Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $23.50 - $25.50
Work Schedule
Standard Hours
Day Shifts
Benefits
401(k) Plan
Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
Paid Time Off
company holidays
Early wage access
Job Description
JLL, or Jones Lang LaSalle, is a global leader in real estate and investment management services, renowned for combining industry expertise, technology innovation, and service excellence to shape the future of real estate worldwide. With a diverse team spanning commercial real estate, technology, and skilled trades, JLL empowers its employees to thrive in a dynamic environment where career growth and meaningful contributions to the industry are paramount. The company fosters a culture of inclusion, innovation, and continuous improvement, offering a supportive work environment that prioritizes employee wellness and development.
This exciting opportunity is for the position of Experience Services... Show More
This exciting opportunity is for the position of Experience Services... Show More
Job Requirements
- Minimum high school diploma or equivalent
- Authorization to work in the United States without employer sponsorship
- Ability to work Monday through Friday, 8-hour day shift, onsite
- Strong interpersonal skills with a professional demeanor
- Basic operational knowledge related to workplace concierge services
- Ability to manage multiple tasks simultaneously and maintain attention to detail
- Commitment to customer satisfaction and workplace safety protocols.
Job Qualifications
- Minimum 1-2 years of customer service or hospitality experience
- Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
- Genuine passion for creating experiences that exceed expectations
- Flexibility and positive attitude in managing shifting daily priorities
- Excellent communication skills with the ability to provide professional spoken and written interactions
- Fluency in English
- Strong multitasking and prioritization abilities while maintaining consistent, elevated guest experiences and accuracy.
Job Duties
- Serve as the primary point of contact for all GE Healthcare employee inquiries, issues, troubleshooting, and feedback related to workplace services
- Execute Concierge services in accordance with SLAs, standard processes, and GE Healthcare Workplace Without Limits brand standards
- Receive and respond to all requests within one day, including personal follow-up to ensure GE Healthcare satisfaction
- Maintain visible engagement in the workplace, spending minimum three hours daily welcoming employees at reception/entrances and walking floors
- Verify visitors access and support the visitor's host by escorting them into the facility in a safe and proper manner
- Adhere to Lobby Area Standards and maintain professional reception environment
- Maintain Concierge site communication channels and respond to requests in timely manner
- Ensure accuracy, consistency, and professionalism in all guest-facing materials including signage, digital screens, and pre-arrival communication
- Support the communication lead with weekly and monthly concierge communications, including assisting with content research, sourcing and distribution for site newsletters, alerts, and service updates
- Communicate campus updates to workplace stakeholders
- Collaborate with the communication lead to maintain accurate welcome FAQs, site maps, and general site signage, ensuring a frictionless experience for employees and guests
- Manage a site engagement calendar promoting a culture of inclusivity
- Manage conference room bookings and resolve scheduling conflicts
- Pre-meeting preparation and meeting room set-up coordination
- Support the meeting hosts as needed by coordinating catering orders and delivery
- Offer first-level support for AV and technology needs, both on-site and virtually
- Assist with GE Healthcare campus events to ensure flawless delivery and community engagement
- Ensure workspaces (offices, desks, conference rooms, mailroom, pantries) are properly stocked and maintained
- Conduct routine site assessments (Gemba Walks) as a proactive approach to workplace management
- Maintain the security processes and protocols for the GE Healthcare occupied spaces
- Work with key account stakeholders to organize and operationalize engagement events
- Facilitate Workplace Experience Programs including Journey Mapping
- Engage in continuous improvement and innovation initiatives
- Identify potential risks and escalate appropriately
- Build connections and network throughout the hospitality industry to elevate guest experiences.
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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