Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401K Matching
Paid Time Off
Employee Discounts
Job Description
Southworth is a distinguished owner and operator of a growing portfolio of premier private communities that offer inspired environments and prime locations. The company prides itself on creating luxurious, family-friendly destinations where members can enjoy an array of activities, hospitality, and a world of leisure. Known for its stability, integrity, and innovative approach, Southworth focuses on elevating the experience for members, residents, guests, and team members through a commitment to exceptional service and a vibrant community atmosphere. With a dedication to inclusivity and diversity, Southworth welcomes team members from varied backgrounds and fosters a workplace culture where everyone can be... Show More
Job Requirements
- Bachelor's degree or equivalent experience preferred
- Minimum of 3 years experience in luxury hospitality, concierge services, or experience planning
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Proficiency with HRIS, LMS, and booking management software
- Ability to work flexible hours including weekends and holidays as needed
- Demonstrated problem-solving and interpersonal skills
- Ability to work collaboratively with diverse teams and departments
- Commitment to maintaining confidentiality and professionalism
Job Qualifications
- Experience in luxury hospitality, concierge services, or experience planning
- Demonstrated expertise in high-end itinerary planning and guest personalization
- Excellent interpersonal, communication, and problem-solving skills
- Strong organizational skills and attention to detail with the ability to manage multiple bookings and guest journeys concurrently
- Comfortable navigating HRIS, LMS, and other technology platforms to manage team workflows
- Proven ability to collaborate cross-functionally and maintain operational continuity
- Knowledge of real estate, private club culture, or member-based organizations is a plus
- Professional demeanor and commitment to delivering a superior member and guest experience
Job Duties
- Coordinate the management of booking inquiries and bookings regardless of entry point or guest type
- Collaborate with the on-site Homeowner Ambassador to secure accommodations within the Rental Pool Agreement framework
- Manage the full booking lifecycle from inquiry and confirmation to itinerary execution and departure coordination
- Direct team efforts in crafting bespoke itineraries, including air and ground transportation, dining, spa, golf, and recreational activity bookings, celebratory and special occasion requests, and rental agreement management and payment coordination
- Maintain detailed and dynamic guest dossiers to ensure consistency and personalization across multiple visits
- Coordinate with Sales to receive verified prospect notifications and align itinerary planning with engagement goals
- Conduct thorough pre-arrival briefings with the Hospitality Services and Homeowner Services teams to ensure seamless transitions and continuity of service before, during, and after guest stays
- Refine planning tools, workflows, and documentation to increase personalization, efficiency, and consistency
- Develop and maintain standard operating procedures that align with high-touch service expectations
- Partner with Operations, Sales, and Marketing to ensure cohesive service delivery across all guest touchpoints
- Leverage HRIS platforms to support team operations including scheduling, time-off management, hiring tasks, and application reviews
- Utilize LMS to manage employee training, monitor compliance, conduct performance reviews, and support overall team development
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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