Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Physical health and wellness
Mental health and wellness
Life insurance
401K Matching
Paid Time Off
Employee Discounts
Job Description
Southworth is a leading operator of premier private communities, known for its dedication to hospitality, a wide array of family-friendly activities, and exceptional locations that allow members to experience a world at play like never before. The company prides itself on its stability, integrity, and innovation, providing environments where members can live life at ease. Southworth’s portfolio is continually growing, with a commitment to redefining the country club experience through diversity, inclusion, and exceptional service. Team members at Southworth are valued and supported through numerous benefits, engagement programs, unique perks, discounts, and an inclusive culture that fosters a sense of... Show More
Job Requirements
- Experience in luxury hospitality, concierge services, or experience planning
- Demonstrated expertise in high-end itinerary planning and guest personalization
- Excellent interpersonal, communication, and problem-solving skills
- Strong organizational skills and attention to detail
- ability to manage multiple bookings and guest journeys concurrently
- Comfortable navigating HRIS, LMS, and other technology platforms to manage team workflows
- Proven ability to collaborate cross-functionally and maintain operational continuity
- Knowledge of real estate, private club culture, or member-based organizations is a plus
- Professional demeanor and commitment to delivering a superior member and guest experience
Job Qualifications
- Experience in luxury hospitality, concierge services, or experience planning
- Demonstrated expertise in high-end itinerary planning and guest personalization
- Excellent interpersonal, communication, and problem-solving skills
- Strong organizational skills and attention to detail
- ability to manage multiple bookings and guest journeys concurrently
- Comfortable navigating HRIS, LMS, and other technology platforms to manage team workflows
- Proven ability to collaborate cross-functionally and maintain operational continuity
- Knowledge of real estate, private club culture, or member-based organizations is a plus
- Professional demeanor and commitment to delivering a superior member and guest experience
Job Duties
- Coordinate the management of booking inquiries and bookings, regardless of entry point or guest type
- Collaborate with the on-site Homeowner Ambassador to secure accommodations within the Rental Pool Agreement framework
- Manage the full booking lifecycle, from inquiry and confirmation to itinerary execution and departure coordination
- Direct team efforts in crafting bespoke itineraries, including air and ground transportation, dining, spa, golf, and recreational activity bookings, celebratory and special occasion requests, rental agreement management and payment coordination
- Maintain detailed and dynamic guest dossiers to ensure consistency and personalization across multiple visits
- Coordinate with Sales to receive verified prospect notifications and align itinerary planning with engagement goals
- Design experiences that support real estate and membership interest
- Facilitate post-stay experience handoff back to the Sales team for follow-up
- Conduct thorough pre-arrival briefings with the Hospitality Services and Homeowner Services teams
- Ensure seamless transitions and continuity of service before, during, and after guest stays
- Optimize tools and communication systems to support smooth interdepartmental coordination
- Refine planning tools, workflows, and documentation to increase personalization, efficiency, and consistency
- Develop and maintain standard operating procedures (SOPs) that align with high-touch service expectations
- Partner with Operations, Sales, and Marketing to ensure cohesive service delivery across all guest touchpoints
- Leverage HRIS platforms to support team operations, including scheduling, time-off management, hiring tasks, and application reviews
- Utilize the LMS to manage employee training, monitor compliance, conduct performance reviews, and support overall team development
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in:
Jobs By Filter