Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Dental Insurance
Vision Insurance
Life insurance
employee discount
Employee assistance program
Food provided
Job Description
The Sheraton San Diego Resort is a distinguished waterfront hotel located in the heart of downtown San Diego, offering guests breathtaking views of the San Diego Bay and the city skyline. This resort prides itself on delivering an elevated guest experience, where luxury meets comfort in an inspiring atmosphere. As a prominent player in the hospitality industry, the Sheraton San Diego Resort is known not only for its prime location and top-tier amenities but also for its strong commitment to its employees and guests alike. With a culture driven by care, respect, and the mission to create a resort environment... Show More
Job Requirements
- Understand the mission, vision, and goals of the hotel
- Must be able to prioritize and work efficiently with limited supervision
- Must be detail-oriented and able to multi-task efficiently
- Must be able to speak, understand, and communicate the primary language(s) used in the workplace
- Must possess excellent communication, follow-up, and organizational skills
- Sets high personal performance goals
- Must be proactive and have a creative, positive, and focused mindset
- Maintaining confidentiality and sensitive information is a high priority
- Must have the ability to push, pull, bend, squat, and lift on a regular basis
- Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment
Job Qualifications
- Must have excellent communication, follow-up, and organizational skills
- Must be detail-oriented and able to multi-task efficiently
- Must be proactive and have a creative, positive, and focused mindset
- Sets high personal performance goals
- Must possess the ability to speak, understand, and communicate the primary language(s) used in the workplace
- Prior experience in hospitality or sales is preferred
- Knowledge of reservation systems is advantageous
- Ability to work flexible hours including holidays, nights, and weekends
- Familiarity with hotel operations and guest services
- Ability to maintain confidentiality and sensitive information
Job Duties
- Must have thorough knowledge of the property, guestrooms, package options, and amenities of the property
- Make outbound activity sales calls
- offer customized room and package products, spa services, golf, recreation, and dining/food & beverage options when applicable
- Up-sell room types to maximize the hotel average daily rate
- Coordinate with Reservation Manager to develop and coordinate strategies that will drive activity revenue into needed times/dates for ancillary revenue outlets
- Achieve monthly revenue goals for the position as defined by the Director of Rooms and senior property leadership
- Implement Moments of Service on every call
- Reserve golf tee times, spa appointments, dining reservations, etc. in all activity applications
- Track success of sales efforts and revenue capture
- share with appropriate personnel/management
- Post advance deposits and route billing of activity reservations when applicable
- Process activity confirmations
- Answer inbound calls
- check voicemail/inbox and answer emails in a timely manner
- Ensure the reservations are coded accurately and communicate with all necessary departments
- Follow up with responsible departments for guests' arrival to ensure follow-through is completed
- Pre-Arrival – pre-selling activities, dining, upgrades, sending guest itinerary
- On-property – ensuring all pre-arrival items are set up accordingly and executed to guest satisfaction
- Departure – follow up on stay, ask for future reservation needs, and request review submissions
- Learn and be able to reserve third-party and group reservations
- Be proficient in reservation systems such as GXP, Lightspeed, Passkey, and MARSHA
- Review new booking reports and rate codes to identify guests for outbound sales efforts
- Respond to guest requests promptly
- Make detailed reservation notes
- Carry out supervisor requests according to hotel policies
- Follow 4 Keys service standards and safety procedures
- Work cohesively with co-workers and all departments as part of a team
- Adhere to attendance and reliability standards
- Follow additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: