Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $35.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
The Bay Club Company (TBCC) is a premier lifestyle club that offers exceptional experiences in the Sports, Outdoor Recreation, and Active Lifestyle category. It is renowned for its commitment to providing comprehensive amenities and services that support health, fitness, and well-being for its members and guests. The club fosters a unique culture grounded in strong values embodied by its "Code of Culture," which emphasizes respect, responsibility, and community engagement. TBCC champions personalized member experiences along with top-tier service and operational excellence, making it a leader in the hospitality and active lifestyle club industry. As an organization, the Bay Club Company... Show More
Job Requirements
- Associate's degree or equivalent accredited education or professional certification required
- Minimum of 1-2 years of experience in hospitality, customer service, sales, or related environment
- Strong knowledge of company policies, procedures, and service standards
- Excellent written and verbal communication skills
- Exceptional interpersonal skills with ability to build trust and influence outcomes
- Proven sales acumen and ability to drive revenue
- Strong problem-solving and organizational skills
- High level of professionalism and executive presence
- Proficiency in Microsoft Office, including Word, Excel, and Outlook
- Experience using CRM systems such as Salesforce and/or Service Cloud
- Ability to adapt to changing priorities and environments
- Flexible availability for evenings, weekends, and holidays
Job Qualifications
- Minimum of 1-2 years experience in hospitality, customer service, sales, or related member-focused environment
- Proven success in relationship building and service excellence
- Exceptional verbal and written communication skills
- Strong customer service orientation
- Ability to deliver personalized high-touch experiences
- Highly detail-oriented and well-organized
- Ability to manage multiple priorities and meet deadlines
- Proven multitasking and adaptability skills
- Proficiency in Microsoft Office applications including Word, Excel, and Outlook
- Experience with Salesforce and/or Service Cloud preferred
- Associate's degree or equivalent accredited education or professional certification
- Bachelor of Arts or Bachelor of Science degree preferred
- Strong knowledge of company policies, procedures, and service standards
- Exceptional interpersonal skills to build trust and influence outcomes
- Proven sales acumen, including ability to recommend solutions and overcome objections
- Strong problem-solving, organizational, and time-management skills
- High level of professionalism and executive presence
- Proficiency in business technology and club systems
Job Duties
- Champion and model Bay Club's values within the Sports, Outdoor Recreation, and Active Lifestyle category
- Build authentic, personal relationships by engaging regularly with members and associates to understand their motivations and goals
- Maintain comprehensive product knowledge across all amenities, programs, services, and Shared Membership offerings
- Lead with a teaching mindset by sharing knowledge, coaching peers, and fostering continuous learning within the Experience Team
- Develop a deep understanding of Bay Club's Shared Membership model to guide prospects toward optimal membership solutions
- Demonstrate expert-level knowledge of Shared Membership structure, pricing, benefits, and positioning to educate members
- Engage prospects through various channels including in-person tours, virtual consultations, and personalized follow-ups
- Actively recruit new members via referrals, networking, community partnerships, and events
- Recommend and promote customized membership solutions aligning with member preferences
- Achieve or exceed individual and team membership sales and revenue goals
- Analyze membership trends and data to identify growth opportunities and inform sales strategies
- Maintain accurate documentation in Salesforce/Service Cloud and other systems for forecasting and reporting
- Train, coach, and guide the Experience Team in sales skills, lead management, and value-driven communication
- Provide ongoing guidance to members to support engagement, satisfaction, and retention
- Serve as primary contact for member inquiries via multiple channels ensuring timely, professional service resolution
- Build and sustain strong member relationships through personalized, hospitality-focused engagement
- Support member onboarding, scheduling, reservations, and program participation
- Ensure consistent communication between departments and translate feedback into improvements
- Collaborate with internal teams to maintain service standards and elevate guest experiences
- Identify service gaps and implement enhancements to continuously improve member experience
- Model professionalism and guide the Experience Team in communication standards and service execution
- Act as a visible leader fostering trust, clarity, and proactive communication with members and staff
- Embrace an "all hands on deck" mentality to support all areas of club operations
- Provide light oversight of daily operations to ensure club environment is clean, safe, organized, and brand-aligned
- Oversee front desk and member-facing areas for operational consistency and service excellence
- Serve as Manager on Duty when required, making sound decisions to maintain operational continuity
- Partner with operations leadership to implement member-focused operational standards
- Support financial performance by contributing to membership, program, and service revenue targets
- Assist members with billing inquiries and account adjustments per club policies
- Ensure accurate financial documentation and promote operational efficiencies
- Lead, mentor, and develop the Experience Team by setting clear expectations and reinforcing accountability
- Participate in staff onboarding, training, and development initiatives
- Collaborate cross-functionally to ensure alignment and execution
- Promote a culture of teamwork, inclusion, and continuous improvement
- Maintain strong alignment with Club Manager on priorities and strategic goals
- Support cleanliness, organization, and appropriate stock levels throughout the club
- Uphold a clean, safe, and welcoming environment for members and associates
- Communicate clearly, timely, and professionally, ensuring accountability
- Actively participate in meetings, trainings, events, and programs
- Represent the club with professionalism in appearance and communication
- Flexibility in work schedule including day, evening, weekend, and holiday shifts
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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