Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Job Description
The hiring organization is a specialized healthcare facility that focuses on enhancing the experience of patients and their families during hospitalization. This establishment is committed to creating a welcoming, supportive, and engaging environment for all patients, with particular attention to children and family-centered care. As a full-time position within the Children & Family Experience department, this role plays a crucial part in bridging the gap between clinical needs and personalized patient services to ensure the best possible hospital experience.
This role is designed to be multifaceted, combining elements of administrative coordination, volunteer management, event planning, and direct patie... Show More
This role is designed to be multifaceted, combining elements of administrative coordination, volunteer management, event planning, and direct patie... Show More
Job Requirements
- Associate's degree in healthcare, hospitality, education, or equivalent experience
- Minimum 2 years of experience in customer service or healthcare settings
- Fluency in English and Spanish
- Experience working with Microsoft Office suite
- Availability to work evenings and weekends
- Strong communication and organizational skills
- Ability to maintain confidentiality
- Experience supporting or working with children preferred
Job Qualifications
- Associate's Degree in healthcare, hospitality, education, or 2 years of experience with customer service industry
- Prior experience in patient and family centered services, customer service in a healthcare setting, or hospitality services
- Fluency in both English and Spanish
- Experience working with Microsoft Office (PowerPoint, Excel, Word, and Outlook)
- Prior experience working with children preferred
- Excellent grammar and writing skills
- Excellent proofreading, organizational, and public speaking skills
- Ensures the highest degree of professionalism, friendliness, helpfulness, and customer service at all times
- Ability to react calmly under stressful conditions and redirect families to appropriate resources
- Displays a professional image and is a role model in service excellence
- Desire to fill the needs of all internal and external customers with positive communication skills
- Exceptional verbal and written communication skills
- Ability to work with numerous and frequent interruptions
- Ability to maintain confidentiality of sensitive patient information
- Ability to make small group presentations and engage families
- Fosters positive team morale and company culture
Job Duties
- Prioritizes an enriched hospital experience and encourages engagement of patients and families through coordination and facilitation of events, programming, and personalized services to reduce the stressors of hospitalization
- Supports the coordination, planning, as well as the facilitation of activities for 20,000+ visitors
- Prepares calendar and flyers for the purpose of communicating services and activities to patients, families, and hospital staff
- Accountable for the daily supervision, task management, engagement, and continuous mentorship of 300+ volunteers and contracted vendor services throughout hospital experience including Children & Family Experience, Bedside Buddy, Pet Therapy, Red Nose Docs, and Spa Services
- Provides excellent communication of hospital resources and personalized services
- presents information to patients and families
- Provides emotional support, utilizing active listening, and apply family-centered care principles in day-to-day operations
- Works collaboratively with the Hospital Foundation to engage and maintain corporate and community partnerships supporting services to help enhance the well-being of families throughout hospitalization
- Abides by infection control and prevention procedures during the facilitation of programming and when distributing resources
- ensures proper maintenance of common spaces and engagement areas
- Tracks and documents all patient and family participation in events and programming in support of departmental KPIs and system-wide experience priorities
- Responsible for the coordination of lodging for identified families with extended stays
- including but not limited to reservations, unique family requests, payment processing, maintaining accurate records, housekeeping, safety, and maintenance requests
- Maintains organization of ordered inventory and donated materials
- Communicates inventory and findings with Operations Lead
- Supports the coordination and facilitation of marquis events such as Spread Joy, Carlin Prom, and Michael Fux holiday party
- Provides back-up coverage and weekend rotation as part of the team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink connects hospitality employers and applicants.
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