Experience Concierge - Guest Services (Part Time)

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $22.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Paid holidays

Job Description

Terranea Resort is a prestigious luxury resort located on the beautiful Southern California coast, known for its stunning ocean views, exceptional guest services, and a wide range of world-class amenities designed to create unforgettable vacation experiences. Operating under Forbes standards, Terranea provides a unique blend of elegance and comfortable luxury that appeals to discerning travelers seeking high-end accommodations, fine dining, and authentic local experiences. The resort prides itself on impeccable service, attention to detail, and its commitment to exceeding guest expectations through personalized and thoughtful interactions.

The Experience Concierge at Terranea Resort serves as the pivotal sales advocate and g... Show More

Job Requirements

Ability to communicate effectively verbally and in writing
strong organization, motivation, and interpersonal skills
critical thinking and problem solving abilities
detailed oriented and strong multi-tasking skills
ability to cope effectively with change and pressure
professional business appearance and demeanor
flexibility to work varying schedules including holidays and weekends
genuine care and empathy for guests
ability to build rapport and maintain effective relationships
knowledge of local community and resort amenities
adherence to resort standards and confidentiality

Job Qualifications

High school diploma or equivalent
completion of college level courses in Business or Hospitality strongly desirable
five or more years of experience in the hospitality industry
strong verbal and written communication skills
ability to multitask and organize effectively
familiarity with Opera Property Management System
membership in Los Angeles Concierge Association preferred
fluency in multiple languages highly preferred

Job Duties

Promote resort services and amenities
warmly greet and assist guests at the Experience Center
set up custom travel itineraries and make reservations for guests
coordinate with other departments to enhance the guest experience
follow Forbes standards for exceptional communication
handle pre-arrival processes
make recommendations using Aspire Sales Funnel
maintain confidentiality and attention to detail
resolve guest complaints and ensure satisfaction

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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